Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join a team in a contract capacity. This role focuses on reviewing and coordinating employee-related benefit documentation, ensuring records are accurate, complete, and processed according to established guidelines. The ideal candidate is detail-oriented, comfortable handling high volumes of forms and service requests, and able to support both internal workflows and customer-facing communication with professionalism.

Responsibilities:

• Review incoming benefit and eligibility documents for completeness, accuracy, and compliance with established procedures before processing.

• Prepare and distribute outgoing correspondence and required documentation related to status changes, coverage updates, and participant notifications.

• Examine policy and contract information to confirm benefit coverage, dependent status, and eligibility determinations.

• Validate spousal surcharge information and route verified details for the next stage of processing.

• Generate routine reports from internal systems and external vendor sources to support operational tracking and follow-up activities.

• Maintain and update termination-related records to keep employee status information current.

• Provide customer service support through inbound and outbound communication, answering questions and assisting with document-related inquiries.

• Assist with additional administrative and service tasks as needed to support team goals and daily operations.

For immediate consideration, call View phone number on us.fitly.work.

• Prior experience in customer service, call center support, or a similar high-volume administrative environment.
• Ability to manage inbound and outbound calls professionally while delivering accurate information and service.
• Experience reviewing forms, entering data, and maintaining documentation with a high level of accuracy.
• Strong attention to detail and the ability to follow defined policies and procedures consistently.
• Comfortable interpreting benefit, insurance, or eligibility-related information and applying it correctly.
• Proficiency with basic computer systems, reporting tools, and order or document entry processes.
• Strong written and verbal communication skills with the ability to handle sensitive information professionally.