Scheduling Coordinator - Home Care

Description

Primary Responsibilities:

• * Coordinate and maintain caregiver schedules based on client needs, caregiver availability, skills, and compatibility
• * Match clients with appropriate caregivers
• * Manage call-offs, open shifts, schedule changes, and last-minute coverage needs
• * Communicate schedule changes promptly and professionally with clients and caregivers
• * Coordinate staffing for new client starts and changes in existing client schedules
• * Monitor schedules for overtime, coverage gaps, and staffing conflicts
• * Maintain accurate and current scheduling information in the agency's scheduling system
• * Build positive working relationships with caregivers while maintaining appropriate expectations and accountability
• * Provide excellent customer service to clients and their families
• * Support caregiver recruiting, onboarding, and staffing as needed
• * Work closely with the administrative and operations team to maintain continuity of client services
• * Perform other administrative duties as needed to support agency operations

Requirements

• * Minimum 1 year of scheduling and staffing experience in non-medical home care/private-duty care required
• * Experience staffing caregivers for clients receiving services in their homes
• * Excellent multitasking, organization, and time-management skills
• * Ability to prioritize competing needs in a fast-paced, constantly changing environment
• * Ability to remain calm and professional while handling call-offs, coverage issues, and unexpected schedule changes
• * Strong problem-solving skills and ability to take initiative
• * Excellent verbal and written communication skills
• * Strong customer service and interpersonal skills
• * Ability to communicate effectively with clients, families, caregivers, and office staff
• * Strong computer skills and ability to learn scheduling and business software
• * KanTime Private Duty experience preferred but not required
• * Reliable transportation
• * Valid driver's license and current automobile insurance
• * Must successfully complete required fingerprinting and background screening, including criminal background, driving record, and applicable registry checks

**Please note:** Medical appointment scheduling, surgical scheduling, and other patient appointment scheduling do not meet the required home care staffing and scheduling experience for this position.