Triage RN, Primary Care

Site: Newton-Wellesley Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Located at 173 Worcester Street in Wellesley, MA, our office provides primary care for adult patients. Our adult internal medicine practice provides physical examinations, routine health screenings, and preventative care for patients ages 18+. The goal is to identify and control patients' health risk factors before they become problems. We diagnose and treat acute and chronic illnesses, and promote general health, disease prevention and overall well-being. Did we mention that parking is free at this location? We are seeking a full-time, 40-hour Phone Triage RN to support our Wellesley office as well as our Call Center Newton office (95 Wells Ave, Newton) onsite Monday through Friday from 8:30am-5:00pm. The schedule consists of Wednesdays and Fridays in Wellesley and the remainder of the week in Newton. Summary The registered nurse renders highly professional and technical nursing care to assigned patients. The registered nurse provides direct and indirect patient care using the nursing process (assessment, planning, implementation, and evaluation). Oversees other assigned team members and collaborates with a multidisciplinary team to provide population specific care in accordance with the BORN regulations and professional standards of care. Specialty Area Additional Requirements: (Adult GI, ARTC, Cancer Center, Cardiovascular Center, Device Clinic, ED, ICU, L&D/AETU, Maternal Fetal Medicine, Med/Surg, Mother/Baby, OR, PACU/Henderson, Pediatrics, Pedi GI, Psychiatry, SCN, STAT RN, Primary Care Triage RN included) Adult GI: 2 years Critical Care/GI experience required, unless otherwise noted in job posting. ACLS required within first year of employment, CCGRN certification preferred. Primary Care Triage RN: 2 years Triage, ER, Urgent Care, or Out Patient experience required, unless otherwise noted in job posting. Ambulatory Care Nursing Certification ANCC RN-BC preferred. Does this position require Patient Care? Yes Essential Functions CAREfirst: Adheres to the general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships, and team building. Follows departmental policies and procedures. Contributes to the overall quality of services. Assumes responsibility for keeping informed about changes. Makes independent decisions within the scope of nursing practice. Uses the nursing process and evidence based practice to ensure quality patient care is provided throughout the episode of care. Assesses the patient’s physical, psychological, spiritual, cultural, and social needs. Provides competent and compassionate care specific to the unique needs of the individual patients and populations served. Individualizes care in consideration of the patient’s age, developmental, or physical abilities (including obesity); spiritual, religious or cultural practices; economic status; literacy skills; communication skills; cognitive abilities; and gender or sexual orientation. Updates knowledge and skill of populations served to meet patient care needs. Applies knowledge of illness, injury, and disease in the assessment process and recognizing those symptoms that need immediate intervention. Individualizes a plan of care based on assessments and in collaboration with the patient/family/ significant other, as well as, appropriate resources and multidisciplinary team members. Engages patient/family/significant others as partners in caring. Updates plan of care and nursing documentation based on continuing assessments. Implements clinical and technical aspects of care and physicians’ orders in compliance with standards of practice and standards of care. Evaluates the patient/family/significant other’s responses to established goals and interventions and revises the plan of care based upon this evaluation. Demonstrates the ability to set priorities when planning and implementing patient care. Coordinates and collaborates with appropriate resources and multidisciplinary team members to facilitate a comprehensive discharge plan. Recognizes change in patient’s physical and mental status and informs physician and /or another health care professional. Collaborates with Case Managers to anticipate discharge needs and address barriers. Identifies person primarily responsible for care at home and includes them in patient teaching and discharge planning. Creates and maintains a safe and therapeutic environment for patients, self, and co-workers. Uses two patient identifiers to match the correct patient with the correct care, treatment, or services. Demonstrates through practice principles of infection control and universal precautions, adherence to OSHA standards, Hazardous Material Guidelines, and isolation procedures. Safeguards the rights of patients and hospital personnel to privacy by judiciously protecting information of a confidential manner. Provides patient comfort and hygiene. Demonstrates proper use of equipment and supplies according to established procedures. Assesses the patient’s need prior to application of restraints and utilizing alternative measures for restraints when appropriate. Demonstrates proper technique and calibration of equipment when performing point of care testing. Assures equipment is operational and safe or removed from service. Responds appropriately to emergency situations. Minimizes risk of injury by promoting fall precautions, use of call bell, side rails, and other safety practices. Treats patients and family in a non-judgmental respectful manner. Takes the initiative to advocate for the patient. Makes patient aware of his rights and responsibilities. Provides emotional, psychological, and spiritual support to patient and family needs. Assures quality of nursing practice through participation in performance improvement activities. Incorporates performance improvement recommendations into daily practice. Controls patient care cost through: Efficient management of supplies and services. Suggestions of new approaches to cost containment. Participates in performance improvement activities by evaluating outcomes of patient care and making recommendations for appropriate revisions to the individualized plan of care. Ensures complete, accurate, and timely written communication of patient information. Completes consistently all parts of the documentation system per hospital/unit policies. Ensures appropriate documentation on or in patient’s discharge instructions. Documents patient’s progress or lack of progress in a chronologically accurate and organized format. Provides safe, accurate, and timely medication and IV administration. Consistently uses the “5 rights” when administering medication to patients. Scans patient, medication, and self barcodes where applicable. Demonstrates knowledge of drug action and appropriate nursing interventions for adverse drug reactions. Verifies or rectifies patient medication record per unit protocols. Demonstrates critical assessment of correct drug, appropriate dose, and correct pump settings when caring for patients with continuous large volume infusion, PCA, or Epidural. Demonstr #J-18808-Ljbffr Mass General Brigham