Retail Support Member Service Representative

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Sound is looking for…

A Retail Support Member Service Representative to join our team! If you have experience providing great customer service and sales experience, along with strong cash handling skills and are looking to begin a rewarding career, you may be a perfect fit for Sound Credit Union! As a Retail Support Member Service Representative, you will gain a high level of knowledge about the fundamentals of banking and products and services we provide to our members to help them reach their financial goals. If you are excited to start your career in the financial industry this role is the first step on your pathway to success!

In this Member Service Representative role, you'll learn about our branch positions, locations, and financial functions while doing something different every day! This entry level pathway into banking will give you the opportunity to experience each Branch in your region while building your knowledge of Sound Credit Union. You will be supporting the branches in the Federal Way region. Our regions are designed based on locational proximity to provide you with reasonable commutes. After floating within your region, you will collaborate with management to join a home location.

At Sound you will experience…

• Our purpose which is “ to stand with you through all waves of life ”. Every day, our employees help us to live this purpose. We believe in empowering our employees to do the right thing.
• A diverse workforce with an inclusive and supportive environment.
• Besides competitive pay, we offer career growth, and we hold a benefits package that's consistent with our purpose, personalities, and values.
• Teams that are living out the credit union philosophy of “people helping people”.
• Fellow employees who are dependable, genuine, inclusive, and resourceful.
• Leaders of Sound Credit Union who embrace our Brand Purpose. At Sound, we recognize our actions strongly impact our Brand-led culture. Therefore, we commit to consistently serve as Brand Advocates by modeling desired behaviors to inspire others through being S upportive, O pen, U nified, i N clusive, and by D oing the right thing.
• Learn more about our company culture here!

As a Retail Support Member Service Representative you will…

• Work with members to complete transactions (i.e. deposits, withdrawals, loan payments, and transfers) including cash handling.
• Help advise members on products and services that may be beneficial to their current financial situation.
• Commute between branches to support team vacancies.
• Become an expert on Sound's member focused financial products
• Participate in trainings to master the skills and product knowledge needed to serve our members

As part of our Retail Support Team, you will help keep the branches running day to day. Not only will you get to work in multiple locations, you get paid mileage for your commute! This process will allow you to find the location where you develop genuine connections and become part of a collaborative team that you can trust. The management team and branch staff are knowledgeable, supportive, inclusive and encourage creative problem solving. If you enjoy a customer facing role as well as a fast paced, growth-oriented environment, then this position will be a great fit for you.

Our ideal candidate will bring to the team…

• 1 year of customer service experience
• Sales and cash handling experience preferred
• Ability to flexibly travel between branches
• High School Diploma or equivalent
• This position requires physical, in-person, face-to-face interaction.

In addition:

• Must be bondable
• Employer sponsorship to secure or maintain employment authorization not available

As a team member of Sound, you will receive…

• These benefits in support of a true work/life balance:
  • Full medical, dental, vision, and disability for the employee [yourself] with premiums paid by Sound
  • 401(k) with 4% match - Plus discretionary profit share of up to 5% of annual salary
  • Three weeks Paid Time Off (PTO) accrued annually
  • 5 employer paid work/life balance days
  • 10 paid federal holidays every year
  • Employee assistance program for wellness counseling
  • Gym/lifestyle reimbursement
  • Free and/or discounted banking services with Sound
  • Employee Charitable Matching & Volunteer Program
  • Employee bonus program
  • Tuition assistance
  • ORCA pass
• Incentives available for multilingual speakers

Your compensation:

At Sound Credit Union we believe in paying our employees a fair and living wage. Individual offers are made dependent upon a candidate's prior experience and education level as it pertains to their role. This strategy promotes a talented and empowering work environment that we hope you will be a part of! Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates , which allows us to offer merit-based salary increases.

Minimum: $20.00 Midpoint: $22.50 Maximum: $25.00

Your hours:

An in-person schedule Monday - Friday: 9 am - 5:30 pm & rotating Saturdays: 9 am - 1 pm .

This is a full-time position ranging from 35-40 hours in a typical work week. Your daily work location will vary based on branch needs primarily located within Auburn, Kent, and Federal Way.

In your in-person role you will be engaging with members on a day-to-day basis as the face of Sound Credit Union! Your active participation with coworkers and managers is an essential part of your impactful work.

About Sound Credit Union…

Sound Credit Union (Sound) was founded in 1940 and is one of Washington State's largest credit unions. We have 26 full-service branches located throughout the Puget Sound region. At Sound, we pride ourselves on making connections with our members, employees, and community. We'd love to share more about why Sound is somewhere you want to be, apply now, and visit our website at:

The future is in our hands…

Sound Credit Union is proud to be an Equal Opportunity and Affirmative Action employer that is committed to diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, veteran status, disability, age or any other protected status.

People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply!