Systems Operations Engineer

Systems Operations EngineerOnsite - Charlotte, NC (1st choice) Irving, TX or Minneapolis, MN Pay Rate: 40-43/hr on W2 Contract RoleSQL, Autosys, Openshift/Kubernetes, Linux, Shell scriptingAI-adEligible to workion Job Description/ Responsibilities Systems Operations Engineer (App Ops support): This position is a senior level technical role that will lead application support of production systems with a focus on incident management, problem management, change/release, and other ITIL based functions. The individual will need to lead discussions and collaboration with development and business teams and be able to develop a deep understanding of applications and business functionality. The position will be working in a corporate environment with large, complex, and critical applications across a wide range of technologies. Examples include large, complex, Tier 1 IIS/.NET/SQL applications, web hosting with multiple server tier levels, and application and server level clustering and load balancing. This position will follow corporate policies regarding security, documentation, audit and change control processes. This individual will collaborate with a team of engineers maintaining the availability and performance of the production systems. Position Responsibilities and Expected Outcomes:Drive adEligible to workion of core tooling and align to ITIL servicesExecute incident, problem, change and release management across a wide range of applications and technologiesDrive remediation activities, run incident bridges, and provide status on active issuesDrive root cause identification and preventative actionsEffectively multi-task across a wide range of activitiesCommunicate effectively (both verbal and written) across multiple teamsWork with vendors and vendor products to troubleshoot issuesIdentify gaps and single points of failure in current technology process or designCreate, Update and maintain all aspects application specific troubleshooting documentations and runbooks along with training/knowledge transfer to other team membersCreate, Update and maintain all aspects of application specific build/configuration documentation along with training/knowledge transfer to other team membersDrive identification and development of automation for repetitive tasksEnsure quality, security and compliance requirements are met for supported areaExecute daily maintenance tasks and proactive review of the production environmentWork incident, problem, and request ticket queues to ensure all tickets are completed on time and to satisfaction of requesterWill require some off hour support and on-call rotation for system changes and issue investigation and coordination with offshore teams.Disclaimer : Diverse Lynx LLC is an Equal Opportunity Employer. All applicants and employees are evaluated without discrimination, based solely on their qualifications, ability, competence and performance. This email and its attachments may contain confidential or proprietary information and is intended only for the recipient(s). If you received this message in error, please disregard it and notify the sender. If you no longer wish to receive our communications, you may unsubscribe at any time.Security Notice : Our official website is We do not operate or authorize any other websites representing Diverse Lynx LLC.