Process Specialist

Job TitleResponsible for accurate data entry, file maintenance, and record keeping to ensure the timely receipt and processing of legal documents in a team production environment.Essential Duties and ResponsibilitiesMaintain high level of professionalism with clients and establish a positive rapport with every caller.Input & update case statuses in proprietary system and establish work priorities by pulling electronic reports for clients.Follow up with process servers for status via phone and email to push for quick resolution.Apply client and county specific requirements to daily work production and become familiar with rules of Civil Procedure.Provide daily communication with clients, vendors, and co-workers.Prepare and sort documents for data entry.Reroute & track documents, open mail, and review new case data.Meet or exceed key performance indicators regarding timeliness of case status, case notes, and obtaining status to move cases to next phase of service.Expedite resolution of errors made by Process Servers on submitted affidavits.Create and maintain logs for tracking purposes.Punctual and regular attendance.Perform other duties as assigned.Minimum QualificationsHigh school diploma or equivalent requiredMinimum 2 years of office and/or customer service experienceStrong written and verbal communication skillsProven ability to manage multiple priorities and maintain strong organizational skillsKnowledge of Rules of Civil Procedure for supported statesIntermediate proficiency in Microsoft Office applications preferredProficient typing skills (30 wpm)Experience with office machine operationsFamiliarity with legal documents preferredAbility to multi-task and maintain organizationWork EnvironmentProfessional office work environment. Hours are Monday - Friday 9AM-6PM.Physical DemandOccasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be provided to individuals with disabilities to perform the essential functions of the job. Occasionally required to sit for long hours, walk, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk or hear.AttestationI understand that this job description is not intended to be all-inclusive and that I may be required to perform other related duties as negotiated to meet the ongoing needs of the organization. Our firm is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristic protected by law. We are a Drug Free Workplace and an Equal Opportunity Employer.