Customer Growth Coordinator

Launch Your Career by Helping Customers and Businesses Grow

The Cary Company is seeking a curious, analytical, and driven individual to join our team as a Customer Growth Coordinator.

This unique opportunity blends marketing, analytics, ecommerce, AI, customer experience, and business strategy. We're looking for someone who enjoys identifying opportunities, solving problems, developing new ideas, and using data to drive meaningful business results.

Rather than managing a sales territory, you'll help identify growth opportunities across thousands of customers, hundreds of product categories, and multiple sales channels. You'll analyze customer behavior, ecommerce activity, marketing initiatives, and business data to uncover opportunities that increase customer engagement, revenue, and long-term customer value.

Successful candidates will begin with a structured 5-6 month Customer Experience Trainee Program designed to provide exposure to key areas of the business before transitioning into the Customer Growth Coordinator role.

You'll work closely with leaders from Sales, Marketing, Ecommerce, Customer Experience, and Analytics to identify trends, develop growth initiatives, test new ideas, and turn insights into action. This role is ideal for someone who enjoys combining creativity, technology, customer insights, and data to help drive business growth.

5-6 Month Customer Experience Trainee Program

During your first 5-6 months, you'll gain hands-on exposure to multiple areas of the business, including:

• Customer Relations
• Sales
• Ecommerce
• Marketing
• Product Management
• Data & Analytics
• AI & Automation Initiatives

This foundational experience will help you develop a strong understanding of our customers, products, systems, and growth strategies before transitioning into the Customer Growth Coordinator role.

Position Summary

The Customer Growth Coordinator is responsible for identifying and driving growth opportunities across Cary's existing customer base, online customers, house accounts, and dormant accounts.

The role partners closely with Sales, Marketing, Ecommerce, Customer Service, and leadership to uncover opportunities that increase customer value, improve engagement, and generate additional revenue.

This position is ideal for someone who enjoys connecting data, customer insights, marketing initiatives, ecommerce activity, and sales strategies to help customers discover more of what Cary has to offer.

What a Typical Week Might Look Like

• Review customer, ecommerce, and sales reports to identify growth opportunities.
• Analyze customers purchasing one product category but not others and identify cross-sell opportunities.
• Identify online customers with strong growth potential who are not actively managed by a salesperson.
• Meet with Sales Managers, Territory Representatives, Marketing, and Ecommerce teams to discuss growth opportunities and priorities.
• Build and track customer win-back and retention campaigns.
• Identify dormant customers that may be worth re-engaging.
• Use CRM, reporting tools, customer data, and AI solutions to uncover trends and opportunities.
• Develop recommendations to help customers discover more of Cary's products and services.
• Present findings, ideas, and growth opportunities to leadership.
• Monitor the performance of growth initiatives and refine strategies based on results.

Key Areas of Focus

Customer Growth

• Identify cross-sell and upsell opportunities.
• Increase customer lifetime value.
• Analyze buying patterns and uncover growth opportunities.
• Support new product and new SKU adoption initiatives.

Online Customer Growth

• Analyze ecommerce customer behavior and purchasing trends.
• Identify online customers with high growth potential.
• Develop campaigns that increase engagement and purchases.
• Partner with Marketing and Ecommerce to improve conversion and retention.

Customer Recovery & Retention

• Identify dormant and declining accounts.
• Coordinate customer win-back campaigns.
• Proactively identify opportunities to improve retention.

Sales & Marketing Collaboration

• Partner with Sales Managers and Territory Representatives to surface opportunities.
• Help create targeted growth campaigns.
• Track and measure results.
• Support growth initiatives across multiple departments.

Analytics & Opportunity Identification

• Utilize CRM, reporting tools, and AI solutions to identify opportunities.
• Build dashboards and reports that highlight potential growth areas.
• Present recommendations and findings to leadership.
• Continuously evaluate customer trends and purchasing behavior.

What We're Looking For

Preferred Background

• Recent college graduate or early-career professional
• Degree in Business, Information Systems, Marketing, Communications, Analytics, Economics, Finance, Ecommerce, or a related field

Skills & Traits

• Curious and eager to learn
• Strong analytical and problem-solving abilities
• Strong written and verbal communication skills
• Organized and detail-oriented
• Comfortable working with data and technology
• Strong Excel and Microsoft Office skills
• Positive attitude and growth mindset
• Interest in AI, ecommerce, marketing, customer experience, and business growth

Why Join Cary?

• Exposure to Sales, Marketing, Ecommerce, Customer Service, Data Analytics, and AI initiatives.
• Direct interaction with company leadership.
• Opportunity to work on high-impact growth projects.
• Structured training and development.
• Opportunity to help shape a new customer growth function.
• Significant career growth potential.
• A collaborative, entrepreneurial environment where ideas matter.

Potential Career Opportunities

As the role and individual develop, opportunities may include progression into areas such as:

• Customer Growth
• Marketing Leadership
• Ecommerce Leadership
• Commercial Analytics
• Revenue Operations
• Sales Enablement
• Business Development

This role is designed to provide broad exposure across multiple business functions, allowing high-performing individuals to help shape their own career path while making a meaningful impact on the company's growth.