Personal Assistant

Job Full Description Key Responsibilities Answer incoming calls professionally and provide exceptional customer service. Screen and prioritize communications to minimize unnecessary interruptions. Organize and track leads from initial contact through project completion. Schedule consultations, site visits, walkthroughs, and client meetings. Coordinate daily communication between clients, crews, subcontractors, and suppliers. Follow up consistently on outstanding tasks, approvals, and project milestones. Track signed estimates, change orders, selections, permits, approvals, and project progress. Maintain accurate internal and client-facing production schedules. Help prevent scheduling conflicts and crew bottlenecks. Identify missing information before it becomes a field issue. Organize project documentation, estimates, invoices, permits, and job files. Assist with purchasing, ordering materials, and delivery coordination. Communicate schedule updates and project changes professionally and promptly. Support accountability efforts with employees, subcontractors, and vendors. Assist in developing and improving systems, workflows, and operational processes. Utilize technology, scheduling software, digital workflows, and AI tools to improve efficiency. Qualifications Exceptional organizational and time-management skills. Strong written and verbal communication abilities. Ability to manage multiple priorities in a fast-paced environment. Highly detail-oriented with strong follow-through. Self-motivated and proactive; able to work independently. Comfortable adapting to changing priorities and schedules. Professional demeanor when working with clients, including high-end homeowners and HOA communities. Dependable, trustworthy, calm under pressure, and solution-oriented. Comfortable learning construction terminology, project scheduling, and remodeling workflows. Preferred Experience Construction, remodeling, cabinetry, interior design, or project coordination experience. Previous experience in a construction office, service-based business, or residential remodeling environment. Experience with scheduling software, CRM systems, project management tools, and Microsoft Office or Google Workspace. Gastonia, NC 2388 543 Cox Road Suite A Gastonia, NC 28054