Customer Service Rep - Banking Call Center -Lincoln RI

A-Line Staffing is now hiring a Customer Service Representative – Banking Call Center in Lincoln, RI. The Customer Service Representative will be working for a major financial institution and has career growth potential. This would be full time / 40 hours per week. If you are interested in this position, please apply directly to this job posting or email resume and job title to Jenise Nottage at View email address on click.appcast.io . Compensation: • The pay for this position is $26.00 per hour - biweekly • Benefits are available to full-time employees after 90 days of employment • A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates Highlights: • Full-time banking call center opportunity • Tuesday – Friday: 12:00 PM – 9:00 PM • Saturday: 11:00 AM – 8:00 PM • Competitive benefits package including medical, dental, vision, PTO, and 401K • Opportunity for career growth with a major financial institution Responsibilities: • Handle inbound customer calls regarding banking products and account services • Assist clients with credit cards, lending products, checking and savings accounts • Identify customer financial needs and recommend appropriate products and services • Build customer relationships through active listening, empathy, and problem-solving • Support upselling, cross-selling, and referrals to additional banking solutions • Resolve customer concerns and provide customized solutions • Maintain compliance with banking regulations and company procedures • Utilize multiple computer systems and tools while managing customer interactions • Deliver a positive customer experience in a fast-paced call center environment Requirements: • High School Diploma or GED required • Minimum 2 years of customer service, call center, retail, hospitality, sales, or banking experience preferred • Strong communication and relationship-building skills • Comfortable working weekends and evening shifts • Intermediate computer proficiency required • Strong multitasking, organizational, and problem-solving abilities • Ability to adapt to changing technology and processes • Comfortable receiving coaching and performance feedback Preferred Qualifications: • Banking or financial services experience • Inbound/outbound call center experience • Sales, upselling, or cross-selling experience • Retail or hospitality customer service background • Experience handling high-volume customer interactions If you are interested in this position, please apply directly to this job posting or email resume and job title to Jenise Nottage at View email address on click.appcast.io . .aa415a4b-8b21-40fc-a65c-70d2b25ca29a