Registration/Scheduling Supervisor - Emergency Department

Registration/Scheduling SupervisorJoin our team as a Registration/Scheduling Supervisor and play a pivotal role in our mission to deliver exceptional care and support to our clients. We are seeking a dedicated and experienced professional who can oversee and enhance the day-to-day operations of our registration areas ensuring high standards of service delivery and client satisfaction. If you have a passion for healthcare excellence and proven leadership skills, we invite you to apply and contribute to our commitment to making a positive impact in the lives of those we serve.This position supervises the daily operations of the registration, pre-registration and/or prior auth functions for the facility and its ancillary services. Ensures delivery of high quality, cost-effective and customer-friendly services to all patients and providers. Ensures work-flow efficiency. Ensures the use of available services is maximized in ancillary departments through the efficient scheduling of patients, tests, and procedures. Provides training and oversight to staff ensuring patients are assisted in an accurate and timely manner, insurances are verified and authorizations obtained, and that specified electronic medical records procedures are used. Resolves problems and conflicts among people and processes. Identifies quality improvement opportunities and takes appropriate action.Pay & Benefits:Compensation: $25.88 to $40.44 hourly wage based on experience and educationAdditional Pay: Shift Differential, Annual Increases, Paid Time OffBenefits: medical, vision, dental, 401k with employer matchEducation Benefits: FHP Tuition AssistanceOther Benefits: Onsite Gym, Wellness Programs, Discount programsSchedule: Full-time, Exempt 40 hours per week, 5x8 hour day shifts, Monday through Friday with occasional weekend coverageLiving in Fairbanks:As the second largest city in Alaska, Fairbanks offers a unique blend of large-town amenities, breathtaking landscapes, and plenty of wide-open space, making this community one of the most special in the country. With a rich history and plentiful diversity, Fairbanks is proud to be called the Golden Heart City, and only once you visit will you understand the name to be true.No state income tax and no sales tax.Second largest city in Alaska at 100,000 residents.College Town – the University of Alaska Fairbanks, UAF Community & Technical CollegeMilitary Community – Ft. Wainwright Army Post & Eielson Air Force Base.15 Elementary Schools | 4 Middle Schools | 4 High Schools | 10 District "Schools of Choice"| robust youth sports programsSummer activities: Midnight sun, hiking, fishing, camping, gold panning, kayaking, berry picking, rafting, rock climbing, recreational flying, community-wide festivals, live music, and events.Winter activities: Northern lights, skiing, snowshoeing, snowmobiling, hockey, curling, ice fishing, dog mushing, ice climbing, hunting, ice art, word class hot springs, community-wide art shows, and festivals etc.ResponsibilitiesSupervises the operations and staff for the registration, central scheduling, pre-registration and/or prior auth areas. Fosters a culture that reflects the core values and polices of the department and Foundation Health Partners. Achieves facility goals, maximizes usage of available services, and meets departmental goals in procedural accuracy, team productivity, and client satisfaction of physicians and FHP staff. Sets goals, coaches, monitors, and corrects performance of staff. Assures goals are achieved, and applicable workflows and processes have been followed. Manages staff schedules and timecards.Manages personnel actions including recruiting, new hire actions, interviewing and selection of new staff, training, and performance management. Adheres to and participates in the development the department budget. Schedules staff to insure appropriate staffing levels at all times, while maintaining labor expenditures within budget guidelines. Provides daily leadership and motivates staff to provide the highest level of service and performance. Retains a high performing team.Measures work outcomes against goals for applicable teams. Prepares and maintains unit statistical reports and maintains statistics and goals by team and individual. Develops implements and manages work procedures to ensure that tests, procedures and surgical procedures are scheduled appropriately, and that all preliminary instructions are fully and accurately delivered to patients. Investigates and resolves problems to ensure successful processes.Provides information on patient registration and/or scheduling to all concerned departments. Maintains ongoing positive communications with patients, staff, physicians and other third parties to provide information or resolve issues. Maximizes cash flow by maintaining and monitoring the protocols and activities associated with the financial management of the patient account, including up-front cash collections (if applicable).Proactively engages in process improvement. Identifies needs, updates and improves work processes and methods. Provides opportunities for strategic departmental improvements and communicates suggestions appropriately. Coordinates and participates in special projects as assigned.Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.QualificationsRequires an Associate's degree in business, hospital management, or related fields or equivalent education, experience and knowledge. Requires skills normally acquired over three (3) or more years of medical office work, including previous experience with hospital registration and prior authorizations. Must have experience with office management, employee leadership, and/or employee supervision in a healthcare insurance and billing setting. Business skills and experience in the assigned work area are required. Must possess medical terminology knowledge, as well as experience with Medicaid plans and Medicare billing. Requires the ability to make independent, on the spot decisions, to resolve problems as they arise and to anticipate and prevent future problems. Requires the ability to communicate effectively verbally and in writing, and to effectively use common office software. Must have effective human relations and interpersonal skills. As is typical in this industry, variable shifts and hours, and on-call duties may be required. PREFERRED QUALIFICATIONS Additional clinical knowledge and experience is advantageous. Experience with Cerner or MMS4 applications is preferred. Additional related education and/or experience preferred.