Account Manager

Job Description

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Team Member Benefits | Staff & Management

The Account Manager is responsible for overseeing all janitorial and facility operations within an education environment. This role manages day-to-day operations, staffing, client relationships, and compliance while ensuring high standards of cleanliness, safety, and efficiency. The position also serves as the primary liaison between ABM and the client, supporting production needs, managing special projects, and driving continuous improvement in service delivery.

Responsibilities

Operations Management

• Oversee daily cleaning operations across floors, offices, restrooms, breakrooms, etc.
• Ensure all services meet contract specifications and client expectations
• Develop and manage cleaning schedules
• Conduct routine inspections, audits, and quality checks to maintain service standards
• Support production needs and respond to operational issues in real time

Client & Stakeholder Management

• Serve as the primary point of contact for client leadership and facility teams
• Conduct regular meetings to review performance, resolve concerns, and identify improvements
• Maintain strong client satisfaction and retention through responsive service

Staff Supervision & HR Management

• Recruit, onboard, train, and supervise janitorial supervisors and cleaning staff
• Monitor performance, provide coaching, and conduct corrective actions or recognition as needed
• Manage staffing levels to meet operational and production demands
• Handle employee relations, payroll processing (EPAY), timesheets, and HR-related issues
• Conduct quarterly performance reviews

Safety & Compliance

• Ensure adherence to OSHA regulations, site safety protocols, and company policies
• Conduct safety training, toolbox talks, and site inspections
• Monitor proper handling and storage of chemicals, equipment, and consumables
• Maintain documentation for inspections, incidents, and compliance requirements

Inventory, Budget & Financial Oversight

• Manage inventory of cleaning supplies, chemicals, and equipment
• Control labor and operational costs while maintaining service quality
• Track usage and order supplies as needed
• Assist with budgeting, forecasting, and cost reporting
• Support sales growth and account expansion opportunities

Reporting & Administrative Duties

• Prepare reports on KPIs, inspections, staffing, and operational performance
• Maintain accurate records for attendance, training, and service delivery
• Reconcile payroll exceptions and ensure timely submissions

Qualifications

• High school diploma or GED required; associate's or bachelor's degree preferred
• 2-5 years of experience in janitorial management, facilities services, or industrial/warehouse cleaning
• Strong leadership, organizational, and problem-solving skills
• Knowledge of cleaning procedures, equipment, and safety regulations
• Proficiency in Microsoft Office and workforce management systems
• Ability to work flexible hours, including nights and weekends

About Us

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call View phone number on click.appcast.io. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.

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