Customer Service Representative

Job Summary Service Center Fernandina Beach – Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, including greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommending load level requests when necessary, coordinating Rental Car/Tow companies to provide one‑stop service to all customers, while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes. Benefits Immediately eligible for medical, dental and vision benefits Industry comparable pay – paid weekly and eligible for overtime Paid vacation & holidays – begin accruing day 1 Career growth opportunities – promotion from within Hands‑on experience within a production shop Requirements 1+ years of experience in a customer‑facing environment Effective verbal and written communication skills Ability to navigate multiple software systems (e.g., Microsoft Office Suite) Work through competing priorities and adapt easily to a fast‑paced environment Provide personable, friendly customer service to internal and external customers Work in a collaborative environment Equal Opportunity Employment Caliber is an Equal Opportunity Employer. Caliber uses E‑Verify to confirm the identity and employment eligibility of all new hires. Must be eligible to work in the U.S. with no restrictions. Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact View email address on click.appcast.io. #J-18808-Ljbffr