Dormitory Clerk

Job Description

Job Description

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Job Title: Dormitory Clerk

Salary: 17.75 with H&W 5.09 per hour for H&W

• This position is Service Contract Act which is subject to Health & Welfare benefits

Job Summary:

Provides front desk, registration, and dormitory support for FLETC Charleston campus buildings, including Buildings 39 and 285. Ensures proper student/resident check-in and check-out, key and linen control, cleanliness monitoring, and adherence to all FLETC rules, security, and conduct requirements. Serves as a professional, customer-facing representative of the contractor while supporting daily operations, safety, and emergency protocols.

Positions may be full-time or part-time, with coverage across single or multiple dormitory buildings.

Location: Charleston, SC

Responsibilities:

• Maintain daily dormitory log of all activities.
• Provide dormitory coverage in Buildings 39 and 285. Shifts will be between the hours of 8:00 a.m. to 8:00 a.m., Monday through Sunday, including Federal holidays, in accordance with PWS requirements.
  • For full time employees, shifts will be straight 8’s. Shift schedules are up to manager’s discretion based on student forecast and contractual needs. Part-time employee schedules will be up to the manager’s discretion based on student forecast and contractual needs.
• Monitor entries/exits, verify resident/student identification, and maintain access control logs.
• Assist in processing incoming students by providing information to the Visitor’s Control Center (VCC).
• Receive and deliver messages for students.
• Issue and track keys and linens; maintain accurate inventory, sign-in/out, and control forms.
• Conduct room, hallway, and common area inspections for cleanliness, safety, and compliance with FLETC policies.
• Monitor and document room readiness and coordinate with housekeeping for cleaning or maintenance follow-up.
• Document and report maintenance issues, custodial needs, cable/television outages, and rule violations to designated contact points.
• After business hours, report facilities maintenance problems to Security for immediate follow-up.
• Report disorderly conduct or disruptive activities immediately to Security.
• Assist students with dormitory concerns, such as issuing additional blankets/linen, replacement light bulbs, or directional guidance.
• Verify identity before using the master key to let locked-out occupants into their rooms (never releasing the key).
• Disinfect and loan government-owned recreational equipment to students, maintaining required inventory control logs and forms (FTC-ADM-80), including all borrower and return details.
• Answer phones, process paperwork, and perform administrative support tasks related to housing operations.
• Coordinate closely with dormitory, housekeeping, registration staff, and security personnel to maintain seamless operations.
• Maintain confidentiality of student records in accordance with the Privacy Act and FLETC guidelines.
• Immediately turn in any property found to the appropriate supervisor or COR.
• Maintain a neat, professional appearance in contractor-provided uniform (slacks and polo shirt with logo).
• Adhere to conduct requirements, including no eating, smoking, or personal cell phone use while on duty; use designated break areas for personal activities; no acceptance of gratuities.
• Pick up students from VCC and transport back to dormitory in company-provided vehicle if necessary.

This job description is not intended to be exhaustive. Management reserves the right to modify or assign additional duties as needed.

Qualifications

• High school diploma or equivalent.
• Minimum of two (2) years of relevant experience in dormitory, facility oversight, administrative, or customer service roles.
• Ability to meet and deal with the general public in a tactful and professional manner.
• Ability to interact professionally with a diverse student population.
• Ability to understand and follow detailed orders, instructions, policies, and training materials.
• Ability to maintain poise and self-control under stress.
• Ability to construct and write clear, concise, accurate, and detailed reports.
• Ability to type at least 40 words per minute with 95% accuracy.
• Proficiency in operating a computer terminal and standard office software.
• Proficient in oral and written communication in English.

Physical and Work Requirements

• Ability to lift to 50 lbs.
• Ability to walk multiple floors and stand for extended periods.
• No criminal record: must pass a federal background check and obtain required security clearance.
• Possess valid and up-to-date Red Cross First Aid and CPR Defibrillator certifications.
• Ability to work variable shifts, including evenings, weekends, and holidays.
• This position may require the operation of Company-provided vehicles.
  • If operating Company-provided vehicles, maintaining a valid driver’s license in good standing is a condition of employment.
  • If operating Company-provided vehicles, employee must comply with all Company vehicle use and safety policies, as well as all applicable traffic laws.
  • If operating Company-provided vehicles, the Company may review your motor vehicle record (MVR), as permitted by law, to verify eligibility to operate Company vehicles.
  • If operating Company-provided vehicles, you must immediately notify the Company if your driver’s license is suspended, revoked, restricted, expires, or if your driving privileges otherwise change.

Additional Requirements

• Must be eligible for DHS background investigation and suitability clearance.
• Must be a U.S. citizen or lawful permanent resident with work authorization.
• Must be willing to work any shift assigned to maintain 24/7 coverage
  • Work schedules are determined by management and may be modified at any time based on business needs, contractual obligations, and operational requirements.

We are an Equal Opportunity/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We offer a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more.

We give preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.