Athlete Recovery Services Coordinator

Description

Are you mission-driven and passionate about helping others succeed? Do you strive to lead, follow, and act with integrity? Are you the one who honors your commitments? Is building trusting relationships an integral part of why you do what you do? Do you push limits and challenge the status quo? If you answered YES , keep reading to discover how you can significantly contribute to Team USA's success! Here's a summary of responsibilities: The Coordinator, Athlete Recovery Program, is a non-clinical role serving as the primary point of contact for athletes participating in the Team USA Athlete Recovery Program, which supports rehabilitation stays ranging from one week to several months. The Coordinator provides concierge-level support and acts as the central liaison for an integrated approach to athlete care, facilitating communication between Performance, Medical, and Operations departments, external providers, and other program stakeholders. This role ensures a seamless, safe, and supportive experience for athletes both at the U.S. Olympic & Paralympic Training Center and during travel for program-related appointments. Here’s how you’ll have an impact: Athlete Experience 

1. Serve as the primary point of contact for athletes participating in the Team USA Athlete Recovery Program, providing concierge-level support throughout their stay.
2. Act as the central communication hub, coordinating between Performance, Medical, and Operations teams, external providers, and other stakeholders to support an integrated approach to care.
3. Welcome athletes on site and escort them to on- and off-site appointments, ensuring safety, comfort, and timeliness.
4. Ensure athletes have appropriate accessibility resources and accommodations (e.g., shower chairs, crutches, sighted guide support) to promote safety, independence, and dignity.
5. Maintain consistent communication and a supportive experience for athletes before arrival, during their stay, and throughout their transition back to home care.
6. Direct program-related requests to the appropriate teams while maintaining clear and responsive communication and information flow.
7. Coordinate scheduling for performance services, psychological support services, clinic visits, and other care team needs.
8. Serve as the central liaison for communication between athletes, providers, external partners, and internal stakeholders.
9. Facilitate multidisciplinary case meetings.
10. Provide program updates during weekly team meetings.

Program Administration

1. Support the formal athlete intake process, including identification of program needs, completion of required forms, and care team coordination.
2. Document athlete interactions, accessibility accommodations, and program activities accurately.
3. Assist with referrals to additional resources as needed.
4. Support program data collection and entry.

Operations and Travel

1. Coordinate athlete travel, lodging, and ground transportation for program-related appointments.
2. Support on-site operational needs, including athlete welcome kits, inventory, and athlete folders.
3. Distribute program surveys and questionnaires.
4. Provide project support and other duties as assigned.
5. Coordinate travel and appointments for Colorado Springs–based Medical Network care, as needed.
6. Perform other duties as assigned.

Here are the skills and experience you'll need to be effective:

• Associate’s degree in business administration, healthcare administration, non-profit management, sport management or a related field.
• 3+ years of experience in operations, administration, or customer service; experience in athlete services or healthcare preferred.
• Passion for sport and the ideals of the Olympic and Paralympic Movement.
• World-class customer service and concierge mindset, with the ability to anticipate and respond to athlete and service provider needs.
• Highly organized with strong multitasking and scheduling abilities in a high-performance, multidisciplinary environment.
• Excellent communication skills, able to interact professionally with elite athletes, staff, and partners.
• Flexible and adaptable in a dynamic, travel-intensive program environment.
• Knowledge of basic medical terminology and accessibility resources.
• Demonstrated ability to handle sensitive information while maintaining confidentiality at all times.
• Ability to navigate non-routine matters, competing priorities, and deadlines in high-volume setting.
• Collaborative team player, able to build effective professional relationships across departments.

Here are the tools, equipment, & conditions:

• Standard office equipment
• Office environment in multi-story building on multi-building site
• Non-traditional hours on occasion, including nights and weekends
• Possible limited travel
• Regular attendance at work is an essential job function

Here's where you'll work: Colorado Springs Olympic & Paralympic Training Center / Hybrid Here's some more information you need to know:

• Hiring pay range $22.65 - $26.62 per hour.
• This Full-Time, Non-Exempt position is intended to work 40 hours per week. This role has an anticipated duration of two years (July 2026 to December 2028).
• Bonus: This position will be eligible for the Annual Incentive Award Program, which has a 5% target. The USOPC may change or eliminate this program at any time at its sole discretion.
• Benefits: This position will be eligible for USOPC benefits. You can view a summaryhere.

This job posting will close 12:00pm MT on 6/1/2026