Service Coordinator- west coast hours

Service Coordinator

OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S. With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year. OWL Services' companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo's Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.

We are looking for a detail oriented and well organized Service Coordinator. The Service Coordinator is responsible for providing outstanding customer service to current and new customers, managing customer requests, maintaining and updating data, and response time compliance and dispatching technicians. This is an opportunity for a long-term position and to join a growing company. This position will be remote, but will work PST hours.

Responsibilities:

• Coordinating customer calls (program coordination/larger scope or volumes/scheduling/parts)
• Tracking and set-up of technician training and certifications
• Project management
• Scheduling inspections
• Customer set-up
• Report monitoring for open calls
• Creating on-call schedules
• Database management
• Data entry/manufacturer's warranty tracking
• Other duties as assigned

Requirements and Skills:

• Excellent customer service required
• Previous dispatch & shipping and receiving experience is preferred
• Typing speed and accuracy
• IT proficiency required
• High accuracy with data entry skills required
• Experience in an administrative role required
• Google applications experience preferred
• Able to work in a high-paced environment

Compensation and Benefits:

• 10 Paid Holidays
• Flexible Time Off
• 401(k) Company Match
• Health, Dental, and Vision Insurance
• HSA and FSA
• Disability & Occupational Accident Insurance
• Company-Paid Life Insurance Policy
• Employee Assistance Program (EAP)
• World-class paid training program for you to learn the skills for long term career success.