Engagement Director (Remote)

LocationThis is a hybrid remote/in-office role. Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week following Company policy.About our CompanyMedidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. A Dassault Systemes brand, Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Visit Listen to our latest podcast, from Dreamers to Disruptors, and follow us at @Medidata.About the TeamResponsible for the overall relationship management of client accounts and day to day activities. Responsible to ensure that Medidata is able to deliver quality projects and services on time and within budget through effective management of Medidata resources. At the director level, the individual performs proactively and autonomously, leading large and complex projects and programs. The role includes owning, deepening and expanding customer relationships through participation in client governance structures. This can involve acting as the primary escalation point in which resolution of complex issues is key.ResponsibilitiesIdentify new business opportunities within assigned accountsParticipate in program governance, and manage the overall professional services relationshipIdentify process improvements and drive strategyEffectively collaborate with internal and external resources to achieve project objectivesLead large, complex projects and/or clients, which may include a program of projectsLead project delivery to ensure that all deliverables are tracked and that documentation is currentManage client expectations and communications, and ensure overall client satisfactionManage project scope and financials including forecasting, project budget, and accuracy of invoicingCreate and maintain accurate and current project documentationRaise and track work requests to other departmentsDocument minutes/action items during client and internal meetings; conduct appropriate follow-upManage issues and risks driving appropriate resolution and mitigationProvide proactive communication to all stakeholdersAssure compliance with Medidata's standard project management methodologies, quality management systemSupport development of sales orders and change ordersDeliver workshops and lead client meetingsCoach and train new and junior team membersQualificationsDemonstrate a track record of working independently in an advisory capacityAbility to anticipate and mitigate complex issue and risks thus minimizing escalationsAbility to mentor other team members and serve as a team leaderAbility to identify and suggest improvements which increase the value proposition for Medidata and the clientKnowledge of Medidata (or similar) products commensurate with requirements of the specific rolePossess a solid understanding of clinical research (pharma/device/biotech) and of clinical research SaaS technologyDemonstrate strong verbal/written communication and organizational skillsExhibit time management skills along with strong collaboration and teamworkExperience in leading project teams and meeting project timelinesSelf-motivated and able to assume responsibility in a professional mannerDemonstrate strong computer skillsExperience with the MS Office suite and/or other current software technologiesExperience with creating and delivering presentations4-year college degree or equivalent (analytic discipline a plus) preferredMinimum of 8 years experience in clinical/biomedical and/ or software development environment preferredTravel expectations up to 20%, domestic & internationalCompensationBase pay ranges vary by location. For positions physically based in the NYC Metro Area: $114,750 to $153,000. For the California Bay Area: $121,500 to $162,000. For the Boston Metro Area: $113,250 to $151,000. For Texas or Ohio: $101,250 to $135,000. For all other U.S. locations: $102,750 to $137,000. Base pay is one part of the Total Rewards Medidata provides. Most sales positions are eligible for a commission and many non-sales positions for annual bonuses. Benefits include medical, dental, life and disability insurance, 401(k) matching, family leave, flexible paid time off, and 10 paid holidays per year.Equal Employment OpportunityIn order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.We will accept applications on an ongoing basis until we fill the position.J-18808-Ljbffr Medidata Solutions