Drive Thru Director

Lead and model the 105 & Lonestar Pwky Vision and Values with drive thru guests and team members. Lead, train, and support the 3 focus areas of the “winning hearts everyday strategy:” Great Food, Fast & Accurate Service and Genuine Hospitality. Lead, train, and support the four components of the hospitality model: Honor, Dignity, & Respect for all, 1st Mile: Core 4, 2nd Mile: Create a Moment, and Recovery utilizing the HEARD model. Plan, train, and lead seasonal IPOS strategies for winter and summer. Create weekly, monthly, and annual sales goals for drive thru team. Create weekly, monthly, and annual car count goals for the drive thru team. Track performance of sales, car count, speed of service, and check average daily, monthly, annually. Recruit, select, and develop team leaders and shift leaders for the drive thru team. Identify and build a leadership bench to accommodate drive thru growth. Track position-based training for drive thru team members while utilizing pathways to advance training depth. Ensure drive thru IPOS equipment is cleaned, organized, operational, and protected daily. Lead a safe drive thru by ensuring vests, cones, and emergency buttons are worn. Hold team members accountable to drive thru uniform guidelines. Ensure the drive thru area is clean and free of debris daily. Model and create a friendly competition through drive thru suggestive selling strategies. Support front of house operations in absence of Director of Guest Experience. Lead special projects and captainships assigned by the Owner/Operator #J-18808-Ljbffr Workstream