Service Dispatcher Call Specialist

Benefits:

401(k)

401(k) matching

Bonus based on performance

Health insurance

Paid time off

Training & development

About Your Role At One Hour Heating & Air Conditioning

At One Hour Heating & Air Conditioning, we don't just fix HVAC systems — we deliver peace of mind. As a Call Taker / Dispatcher, you are the heartbeat of our operations and the first impression every customer experiences. We're looking for a radiant, detail-oriented professional who thrives in a fast-paced environment and takes genuine pride in world-class service.

What you'll do

Handle inbound calls with warmth and efficiency, targeting a 3–5 minute average handle time without ever making customers feel rushed

Maintain and optimize service technician schedules to ensure on-time arrivals and maximum field efficiency

Dispatch the right technician to every call using critical thinking, skill assessment, and prioritization

Act as the primary communication link between customers and technicians — including daily debriefs

Manage callbacks, follow-up calls, and preventive maintenance scheduling

Maintain accurate customer database records in ServiceTitan

Review completed service work orders for accuracy and flag discrepancies

Resolve customer concerns with empathy and professionalism, escalating when necessary

Participate in all company-sponsored training and development programs

What you bring

1–2 years dispatching or high-volume customer service (HVAC / home services a plus)

Exceptional verbal and written communication

Comfortable with ServiceTitan or similar scheduling software

Proficient in Microsoft Word & Excel

Strong geographical knowledge or GPS / map reading skills

GED or High School Diploma

Ability to pass background check & drug screen

Benefits & perks

Competitive pay

Full health coverage

Paid training

80 hours upfront PTO

401(k) match

Who you are

Naturally calm under pressure with a solutions-first mindset

Highly organized — you juggle multiple priorities without dropping the ball

Empathetic listener who makes every caller feel heard

Results-driven and team-focused

Committed to a customer-first, professional image

Willing to work extended hours or weekends when needed