Associate Director, Retail Pharmacy

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The Associate Director, Retail Pharmacy is responsible for leading key retail pharmacy initiatives that support operational excellence, patient-centered service, business growth, and compliance with applicable pharmacy regulations and organizational standards. This role partners with cross-functional leaders to evaluate pharmacy performance, identify improvement opportunities, implement scalable solutions, and ensure alignment with broader enterprise pharmacy strategy.
The Associate Director may oversee programs related to workflow optimization, pharmacy technology enablement, customer experience, clinical service delivery, inventory and dispensing performance, quality assurance, vendor or partner coordination, and associate readiness. This position requires strong leadership, pharmacy operations knowledge, analytical capability, and the ability to influence stakeholders across a complex healthcare organization.

The Associate Director, Retail Pharmacy leads and supports the development, implementation, and continuous improvement of retail pharmacy operations and strategic initiatives. This position works closely with pharmacy leadership, clinical teams, operations, compliance, technology, finance, and customer experience partners to improve pharmacy performance and ensure reliable, compliant, and customer-focused service delivery.

This role is responsible for financial, operational, and clinical outcomes while forging strong provider relationships to improve market share and further integrate pharmacy and the pharmacist into the care model. Through this integration, the Associate Director helps close adherence and quality gaps, enhance patient outcomes, and further reduce total cost of care.

This role is accountable for translating business priorities into actionable plans, monitoring key performance indicators, managing risks and issues, and supporting initiatives that enhance access, affordability, quality, and customer satisfaction. Decisions are typically related to identifying and resolving complex technical and operational problems. The Associate Director also plays a key role in developing operational standards, supporting change management, ensuring teams are equipped to execute effectively, and leading and developing teams of highly specialized professional associates.

Use your skills to make an impact

Required Qualifications

• Active Pharmacist License
• Bachelor's degree in pharmacy, Healthcare Administration, Business Administration, Operations, or a related field.
• 5 or more years of management experience
• Strong written and verbal communication skills
• Proficient with Microsoft Office suite of products
• Experience in retail pharmacy, healthcare operations, managed care, pharmacy benefit management, or pharmacy technology.
• Leadership experience managing teams, programs, projects, or cross-functional initiatives.
• Strong understanding of pharmacy operations, prescription fulfillment, quality standards, compliance requirements, and customer service expectations.
• Demonstrated ability to analyze performance data and translate insights into operational improvements.
• Strong communication, stakeholder management, and executive presentation skills.
• Experience with process improvement, change management, digital pharmacy tools, or pharmacy workflow systems preferred.
• Ability to travel

Preferred Qualifications

• PharmD, MBA, MHA, or advanced degree
• Lean Six Sigma, PMP, Agile, change management, or process improvement certification
• Completion of leadership development, pharmacy operations, compliance, or healthcare quality programs

Additional Information

• Our national footprint spans 7 states (Florida, North Carolina, South Carolina, Texas, Kansas, Missouri, Nevada)
• Travel will be required for pharmacy visits and strategy meetings.

Additional Information: Interview Format

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Work at home requirements:

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

SSN Alert:

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from View email address on us.fitly.work with instructions on how to add the information into your official application on Humana's secure website.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$150,000 - $206,300 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 08-13-2026

About us

About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.