Evaluation Specialist

Impact Evaluation Specialist IIWhen you join Wounded Warrior Project® (WWP), you're committing to making a difference. We make a commitment to you, too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.The Wounded Warrior Project (WWP) Impact Evaluation Specialist II plays a key role in monitoring program operational metrics, implementing evaluation plans, and developing reports that communicate program impact. This role also supports organizational priorities related to operational monitoring and outcome reporting by serving as a key point of contact for executive leaders, WWP strategic project teams, and external partners or collaborators. This role also contributes to team capacity-building by supporting training efforts and serving as a technical resource for evaluation activities.DUTIES & RESPONSIBILITIESLead the design and administration of surveys that assess the impact and effectiveness of WWP services. Develop new evaluation forms and survey instruments. Monitor and evaluate survey performance.Lead the development of program data collection and reporting business requirements. Serve as a point of contact for strategic projects involving new or changing data collection and evaluation objectives.Contribute to data governance efforts to help ensure the quality and consistency of program monitoring and evaluation activities.Collaborate with data governance, IT, and program teams to facilitate cross-program alignment and adherence to established data collection and reporting standards. Serve as the lead for action reports generated from data governance audits and inventory activities.Follow best practices in data collection, storage, analysis, and governance. Train new team members in these practices and promote or recommend updated guidance to enhance evaluation activities.Collaborate with teams to align evaluation activities with programmatic and strategic goals. Recommend key performance indicators (KPIs) to evaluate program operations and impact in support of strategic objectives and decision-making.Utilize descriptive statistics to summarize and present operational and outcome data. Ensure accurate interpretation of findings by verifying definitions and use cases for reported indicators.Collaborate with MD&I leadership and the operations specialist to develop reporting templates and guidelines for level I specialists.Ensure the timely completion of evaluation projects by maintaining clear timelines and deliverables.Collaborate with impact data analysts to develop evidence-based predictions and key insights on WWP programs and services. Routinely report on progress and trends toward quarterly and annual goals.Utilize program operational and outcome data to develop evaluation reports (including visualization dashboards and written reports) that present clear visuals, key insights, and detailed program performance.Communicate actionable insights to improve and optimize the effectiveness and efficiency of services and operations.Collaborate with the MD&I operations specialist to maintain and report on MD&I operational systems.Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.Other related duties as assigned.KNOWLEDGE, SKILLS, & ABILITIESWorking knowledge of program evaluation principles and practice.Advanced experience across multiple phases of the evaluation process, including instrument and protocol design, qualitative and quantitative data collection, data management, processing, and analysis.Solid understanding of customer relationship management (CRM) or case management systems.Hands-on experience with the Salesforce platform and related products.Strong knowledge of evaluation design and methodologies, including quasi-experimental designs and survey methodology.Proficient in using survey platforms such as Qualtrics to design and administer surveys, manage survey panels, and monitor survey performance.Skilled in using data visualization tools such as Power BI to present data insights effectively.Strong analytical skills with a demonstrated ability to identify problems, analyze information, evaluate results, and implement effective solutions.Proven ability to communicate complex data and evaluation findings clearly through both oral and written communication to diverse audiences, with strong meeting facilitation skills to guide discussions and foster collaborative decision-making.Strong documentation skills. Demonstrated attention to detail and accuracy.Strong organizational and time management skills. Demonstrated ability to adapt to changing priorities and meet deadlines and deliverables under tight time constraints.High energy level. Self-starter; willing to take initiative.Demonstrated computer proficiency using Microsoft Office, e.g., Word, Excel, Outlook, PowerPoint.Unequivocal commitment to the highest standards of personal and business ethics and conduct.Mission-driven, guided by core values, and a pleasure to work with.EXPERIENCEFour years of experience in program monitoring and evaluation, business analytics, or related roles.Four years of experience generating reports and dashboards from customer relationship management (CRM) or case management software.Four years of experience using data visualization software (e.g., Tableau or Microsoft Power BI) for data visualization.Three years of experience developing and delivering reports and presentations to executive leaders.Two years of experience working with online survey platforms.Experience conducting evaluations within a nonprofit, veteran services, healthcare, or social services organization.Experience with mixed-methods evaluation projects, including the integration of qualitative and quantitative data for decision-making.EDUCATIONBachelor's degree in business, public health, evaluation, social science or other relevant field of study. Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree.CERTIFICATIONS & LICENSUREAbility to obtain ASIST Certification within 1 year of hire.Salesforce Superbadge: Dashboard Insights for Agentforce Readiness.Salesforce Certified Platform Foundations Certification.ASIST Certification.Qualtrics CoreXM Expert Certification.WORK ENVIRONMENT/PHYSICAL DEMANDSGeneral office environment; temperature controlled.Up to 25% travel.We recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes; Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program. WWP also offers a 401(k)-retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, Teammate Wellness Program and Bereavement Leave.For Chicago, IL, and San Diego, CA Applicants: The estimated hiring range for this position is between $75,219 - $94,024 annual base salary, subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.Please note: Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means.