Call Center Manager - Outbound Calling Team

Position Overview

We are looking for a hands-on, organized manager to oversee a small team of outbound callers. The ideal candidate will be responsible for managing daily activities, monitoring performance, preparing reports, and ensuring callers stay productive and on track.

Responsibilities

• Manage and supervise a team of outbound callers.

• Monitor daily calling activity and individual performance.

• Set goals and ensure callers meet productivity targets.

• Prepare and maintain daily and weekly activity reports.

• Track calls, contacts, leads, and appointments.

• Ensure proper follow-up and accurate recordkeeping.

• Provide guidance, feedback, and support to callers.

• Help improve calling processes and team performance.

Requirements

• Previous experience managing or supervising a small team.

• Experience in a call center, telemarketing, sales, or appointment setting environment.

• Good organizational and communication skills.

• Comfortable using computers, spreadsheets, and basic reporting tools.

• Reliable, detail-oriented, and able to hold a team accountable.

• Must be located on Long Island or within the NYC metropolitan area.

CRM or call center software experience is a plus, but not required.

We are looking for someone who takes ownership, can manage people effectively, and makes sure the daily operation runs smoothly.

Perks

• Medical, Dental & Vision benefits area available.