Senior Inside Sales Representative

Senior Inside Sales Representative

A leader in technology and innovation, Southwire Company, LLC is one of North America's largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools and jobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value-add partner. We are proud to offer competitive compensation, employee benefits, tuition reimbursement and unlimited growth opportunities. Our more than seven decades of progressive growth can be attributed to our determination to developing innovative systems and solutions, exercising environmental stewardship and enhancing the well-being of the communities in which we work and live.

Location: Youngsville, NC

Job Summary

Handles complex inside sales functions with limited supervision by applying specialized knowledge of electrical products, customer accounts, and internal systems. Supports both revenue generation and customer satisfaction through strategic account management and sales support activities. Identifies patterns and key issues from partial data, takes a broad perspective to problem-solving, and frequently serves as an informal resource for less experienced team members. Builds lasting customer relationships while contributing to sales process improvements. Champions digital adoption to streamline interactions, enhance responsiveness, and elevate the overall customer experience.

Key Responsibilities

• Coordinates inside sales activities across high-value accounts, ensuring timely responses, accurate quoting, and alignment with sales strategies.
• Communicates with customers, distributors, and field sales teams to answer inquiries, resolve product or delivery issues, and ensure account satisfaction.
• Administers complex order entry, contract updates, and pricing requests while maintaining compliance with company policies and margin requirements.
• Monitors sales performance metrics and customer activity to identify trends, flag potential issues, and support sales forecasting efforts.
• Performs product research, cross-referencing, and availability checks to support solution recommendations and accurate proposal generation.
• Interprets customer requirements and project specifications to influence pricing strategies and product configurations in collaboration with cross-functional teams.
• Calls existing and prospective accounts to nurture relationships, confirm project timelines, and identify opportunities for upselling or cross-selling.
• Keeps CRM systems and sales documentation updated to reflect accurate pipeline activity, customer interactions, and order status.
• Coaches junior team members on internal tools, sales workflows, and customer service practices to ensure team consistency and knowledge sharing.

Complies with all policies and standards Manages staff performance and development, coaching team members to achieve their full potential in contributing to the department's goals.

Required Education & Experience

Minimum Education Level: High School Diploma Years of Experience: 5-7 Years Preferred Education & Experience Minimum Education Level: Associate's Degree Years of Experience: 8-11 Years

Spans of Control Does this role Manage Southwire Team Members: No Travel Travel: None Physical Requirements Moving: 5% Standing: 5% Sitting: 90% Working Conditions Office Equipment Computer/Keyboard Competencies Action Oriented Balances Stakeholders Collaborates Customer Focus Nimble Learning Plans and Aligns Skills Negotiation Enthusiasm Lead Generation Event Planning Customer Relationship Management Positivity Data Entry Telephone Skills Market Research Selling Techniques

Benefits We Offer:

401k with Matching Family and Individual Insurance Packages (Health, Life, Dental, and Vision) Paid Time Off & Paid Holidays Long & Short-Term Disability Supplemental Insurance Plans Employee Assistance Program Employee Referral Program Tuition Reimbursement Programs Advancement & Professional Growth opportunities Parental Leave & More

Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.