Bilingual Licensed Insurance Customer Service

Job Description

Job Description

About Us:
Brian Booth State Farm is proud to be the #1 producing office across New England and Upstate New York. We are committed to delivering exceptional insurance services while maintaining a supportive and efficient office environment. Our team values professionalism, teamwork, and continuous improvement. We are looking for a highly organized and proactive Licensed Customer Service Representative to join our administrative team, ensuring smooth daily operations, outstanding customer service, and full compliance with State Farm standards.

ROLE DESCRIPTION:
As a Customer Service Representative with Brian Booth State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Current Personal Lines or Property & Casualty License
• Current Life & Health License or willing to obtain
• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving
• Bilingual in Spanish

BENEFITS:

• Starting pay $24-26.50/hr (depending on licenses and experience) plus commission and bonus potential
• Growth potential/Opportunity for advancement within the agency
• Paid time off (vacation and personal/sick days)
• Retirement plan with matching contribution
• Group Life Insurance
• Valuable career-building experience
• Supportive and collaborative work environment
• Work/Life balance
• Casual dress Friday's
• Team lunch Friday's
• Quarterly team outings

#SMA