Collections Specialist

Description

This Junior collection agent serves as the primary point of contact for members calling about delinquent loan and credit card accounts. This role is responsible for handling inbound calls processing payments establishing payment arrangements and educating members on available repayment and hardship assistance options. The ideal candidate demonstrates strong customer service skills empathy and professionalism while helping members navigate financial challenges. Successful candidates must be able to multitask across multiple systems accurately document account activity and maintain compliance with all applicable policies and regulations while delivering an exceptional member experience.

This person will be a level 3 agent 1 being the highest as they progress in their journey we will increase the pay rate as they continue.

Handle inbound calls from members regarding delinquent loan and credit card accounts.

Review account information and assess member needs to identify appropriate payment solutions.

Process one-time payments and establish payment arrangements in accordance with company guidelines.

Educate members on available repayment options, hardship assistance programs, and account impact.

Provide accurate information regarding account status, balances, due dates, and payment history.

Document member interactions, payment commitments, and account actions accurately in servicing systems.

Resolve member inquiries while delivering exceptional customer service and support.

Maintain compliance with all company policies, privacy requirements, and applicable regulations.

Utilize multiple technology platforms simultaneously to efficiently service member accounts.

Meet established performance expectations related to quality, member experience, productivity, and compliance.

Demonstrate empathy and professionalism when assisting members experiencing financial hardship.

Additional Skills & Qualifications

Experience in customer service, banking, collections, financial services, or a call center environment.

Strong empathy and professionalism when assisting members experiencing financial hardship.

Ability to handle sensitive financial conversations while building trust and rapport.

Excellent communication, active listening, and problem-solving skills.

Ability to navigate multiple computer systems simultaneously while documenting member interactions in real time.

Strong attention to detail and commitment to accuracy and compliance.

Comfort working in a performance-driven environment with goals related to quality, member experience, productivity, and payment commitments.

Ability to adapt to changing priorities, policies, and business needs.

Candidates with experience handling banking systems processing payments, and identifying solutions that meet both member and business needs are highly preferred. The most successful individuals in this role are service-oriented, resilient, accountable, and committed to delivering an exceptional member experience.

Experience Level

Entry Level

This is a Contract position based out of Phoenix, AZ.

The pay range for this position is $15.00 - $18.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Phoenix,AZ.

This position is anticipated to close on Oct 12, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.