Regional Medical Director

Community Health Center of Snohomish County offers competitive wages and a comprehensive benefits package designed to address health, time off, retirement and career-advancement needs. Benefits available include health insurance (medical/dental/vision), up to 120 hours of vacation time pro-rated by FTE every 12 months, paid sick leave, 10-paid holidays, 403(b) Safe Harbor retirement plan with employer match, disability and life insurance, and more! We also offer $0.75/hour for those who test proficiently in a second language.

Job Summary

The Regional Medical Director (RMD) is a hybrid role operating as both a clinical provider (0.50 FTE) and clinical leader (0.5 FTE) providing clinical and operational leadership in their respective region. The RMD, in accordance with guidance from the Chief Medical Officer, has primary responsibility for providing management, supervision, support, and development of designated staff, including, but not limited to, clinical directors, and is accountable for their day-to-day performance as clinical and operational leaders and dyad partners with clinic practice managers to ensure the highest degree of quality care, patient and provider satisfaction, and operational excellence. The RMD operates at the operational/tactical level collaboratively with other clinical and operations leaders and is responsible for supporting provider interviewing/hiring/assignment, leader, and provider development, IT/EMR enablement, and clinical quality and operational process improvement initiatives.

Knowledge, Skills & Abilities

• Reads, speaks, understands, and writes proficiently in English.
• Effectively communicates orally and in writing.
• Represents the organization in a professional and effective manner to the community.
• Works independently and is self-directed.
• Supports, motivates, and sustains a team-oriented culture.
• Sets a good example and foster a culture of respectful communication and team growth.
• Provides operational and project management leadership across the organization.
• Articulates organizational vision and implements organizational strategic initiatives.
• Demonstrates excellent financial skills in budgeting and handling revenues and expenses.
• Exercises sound judgment, tact and diplomacy.
• Evaluates and effectively addresses highly complex issues and problems.
• Delegates work sets expectations and monitors activities of subordinate staff appropriately.
• Applies skills in employee relations: recruiting, onboarding, coaching, terminations, etc.
• Demonstrates leadership and basic management skills.
• Knowledge of medical terminology.
• Proficiency in the use of Microsoft Office applications; Word, Excel and Outlook.

Preferred:

• Bilingual skills.

Education

• Doctor of Medicine (MD)/Doctor of Osteopathy (DO) from an accredited School of Medicine or Osteopathy or
• Physician Assistant (PA)/Registered Nurse Practitioner with a master’s degree or post Master’s Certificate as an Advanced Registered Nurse Practitioner (ARNP).
• Completion of an accredited residency program in area of practice (e.g., family medicine, internal medicine, or pediatrics).

Preferred:

• Education and training in specialized care such as family practice, internal medicine, pediatrics, obstetrics and prenatal.
• Formal education and training in leadership and management.

Experience

• Experience as a practicing clinician (5 years).
• Clinical supervisory/management experience as a medical director, clinic director, or equivalent (2 years)
• Experience working in a primary care, multi-site, multi-provider medical practice.

Preferred:

• Familiarity with federally qualified health centers or FQHC “look alike” or other similar healthcare settings.
• Experience working in a not-for-profit healthcare organization.
• Experience working in healthcare delivery to low income, multi-ethnic populations.
• Experience leading process improvement, quality improvement/assurance, and/or CQI initiatives in a primary care clinical setting.

Credentials

• Physician license (MD/DO) with the State of Washington or
• Physician Assistant (PA)/Advanced Registered Nurse Practitioner (ARNP) license with prescriptive privileges with the State of Washington
• Board eligible/Board certified by the American Board of Medical Specialties (ABMS) or American Osteopathic Association (AOA) in Family Practice, Internal Medicine or Pediatrics. Board certification - must be obtained within one year from date of hire or
• Physician Assistant certification by the National Commission on Certification or Physician Assistants (NCCPA)/ Advanced Registered Practitioner certification by the American Nurses Credentialling Center (ANCC) or American Academy of Nurse Practitioners (AANP).
• DEA controlled substances registration.
• Hospital privileges (if applicable for job) - must be obtained within 60 days of employment.
• Basic Life Support for Healthcare Providers (CPR/AED) certification.
• Successful completion of CHC’s credentialing/privileging review upon hire and recredentialing as appropriate.

Preferred:

• Leadership certification/accreditation such as American College of Healthcare Executives (ACHE), Certified Physician Executive (CPE), Certified Administrator in Physician Practice Management (CAPPM), American Academy of Medical Management, Certified Medical Practice Executive (CMPE), American College of Medical Practice Executives, or equivalent.
• Membership in Medical Group Management Association (MGMA), American Medical Group Association (AMGA) or other relevant professional organizations.
• Board certified or eligible in Addiction Medicine

Other

• Verified immunity to measles, mumps, rubella (MMR), and varicella (chickenpox). Immunity may be demonstrated through vaccination records or titer results.

Job Specific Functions/Performance Expectations

A. Job Specific Functions/Performance: General – Regional Medical Director (50%)

1. Communication – Consistently and effectively communicates organizational goals, values and key messages, ensuring a seamless and unified flow of information throughout the entire team; actively participates in and leads relevant clinical and operational meetings to support regular and transparent communication across the clinical team.
2. Service Line Management - Direct the clinical and programmatic components of the CHC medical division, in a manner that meets continuous performance improvement, customer service, programmatic growth, and financial requirements that support the mission of CHC.
3. Clinic Performance - Collaborates with the leadership team to develop and implement annual operation plans for each clinic, including regular report outs and clinic reviews.
4. Operational Performance – Works in collaboration with the Chief Medical Officer, Medical Operations Director, and other clinical and operational leaders to oversee all functions related to clinical services, including but not limited to providing, monitoring, and maintaining the highest degree of quality clinical care, patient/provider experience, and operational excellence and providing overall direction, integration, and coordination of medical services throughout the organization.
5. Provider/Leader Development and Performance Management - Manages clinical leader and provider performance issues and professional development within their designated region; supports and provides oversight of continuing education and training programs.
6. Quality and Process Improvement - Participates in Quality Improvement and Utilization Management programs and activities, in collaboration with the organization’s quality improvement program; leads clinical, operational, and quality improvement activities.
7. Informatics/IT Enablement - Serves as mentor and coach to the EHR Champions across all sites, and ensures providers are regularly trained in the most efficient ways of using the EHR. Partners with the Chief Information Officer on IT/EMR-related enablement/improvement efforts.
8. Strategy – Works collaboratively with members of the Executive Leadership Team to assure achievement of business and strategic goals, objectives, and initiatives of the Organization.
9. Data Analysis - Reviews, analyzes, and evaluates financial and statistical information and productivity reports with clinic directors and makes the necessary adjustments as appropriate. Prepares and distributes data and/or reports and presentations to appropriate recipients and audiences.
10. Budget - Works with Executive Leadership and Medical Leadership to develop clinic budgets and ensure they are used as an effective management tool.
11. Attendance - Adheres to attendance standards in order to perform the job functions of this role

B. Job Specific Functions/Performance: Clinical - Provider (50%)

1. Patient Care - Performs all duties and responsibilities contained in the job description for a Physician, PA, or ARNP, according to applicable credentials and privileging.

CHC is an Equal Employment Opportunity/Affirmative Action Employer (EEO/AA)/At-will employee