House Attendant

Job Description

Job Description

Company Description

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York.

The House Attendant supports the overall operations of the Housekeeping department by maintaining cleanliness and organization in public areas, back-of-house spaces, and guest corridors. This role also assists Room Attendants by delivering supplies, removing linens and trash, and preparing caddies. The House Attendant is a key contributor to the property’s cleanliness and luxury presentation. 

This is a full-time position with an hourly compensation rate of $30.00 an hour.

DUTIES AND RESPONSIBILITIES 

• Maintain cleanliness of guest hallways, elevators, stairwells, public restrooms, and service areas including mirrors, furniture, floors, ashtrays, elevators and doors are clean and mark/scuff-free.
• Restock linen closets and housekeeping carts with supplies and amenities as directed. 
• Deliver requested items such as towels, cribs, rollaway beds, and amenities to guest rooms. 
• Remove dirty linens, trash, and recycling from guest floors and restock accordingly. 
• Report maintenance issues or unusual conditions in assigned areas to the supervisor. 
• Follow property cleaning procedures, chemical handling standards, and safety protocols. 
• Assist with deep cleaning and floor care.
• Process and scan clean/soiled Rooms and F&B linen/terry using RFID scanning system
• Maintain organization and cleanliness of the housekeeping storage rooms and closets. 
• Respond to guest requests with professionalism and a sense of urgency. 
• Support Room Attendants in ensuring room readiness and exceptional guest service. 
• Maintain all equipment and supplies and use them in a proper manner.
• Maintain cleanliness of locker rooms and back and front of the house restroom facilities and other areas.
• Remove snow from the lobby and employee entrance that is brought in from the outside.
• Keep the lobby and rain mats maintained during inclement weather where needed.
• Respond properly in any hotel emergency or safety situation.
• Perform other tasks or projects as assigned by hotel management and staff.
• Utilize PMS/APP systems to be advised of assignments and or other computerized applications.
• Clean and maintain the main guest entrance area and adjacent plaza area including but not limited to removal of cigarette butts, trash, snow, leaves etc.
• Remove bodily fluids with the appropriate safety equipment.
• Perform shoeshine duties as requested 
• Move racks of clean Room linens to Guest Room floors. Stocks Linen Storage Rooms and daily with supplies and amenities. Empties trash and dirty linen from guest room floors.
• Respond to guest requests and inquiries while in the lobby. Can answer guest questions and direct them to areas they desire to be in.
• Pick up and delivers guest request items on a timely basis such as Irons, ironing boards, cribs and rollaways, microwaves, refrigerators and other items.
• Assist Housekeepers as required. Helps move beds, mattresses and any furniture within the Hotel and Hotel office spaces
• Comply Work Rules and Standards of Conduct as set forth in the Employee Handbook.
• Maintain a neat and clean personal appearance.
• Adhere to meal break policy and proper payroll procedures.

NON-ESSENTIAL FUNCTIONS:

• Use all equipment as required by assignment given.
• Move furniture and equipment as directed.
• Clean windows, mirrors, equipment, carpet, marble and upholstery as assigned.
• Assists with responsibilities and duties in the absence or heavy volume in the housekeeping area.
• Clean offices per Management request
• Deliver and remove guest requested items.
• Deliver and remove flowers and other amenities.
• Remove all garbage and recyclable items and place in the appropriate bins inside the service area.
• Salting entrance, street, employee entrance, Plaza areas 
• Gather and utilize the proper equipment, materials, and chemicals in cleaning all office space.
• Remove Room Service dishes to the service area.
• Remove trash from offices to the trash compactor area.

• Minimum 1 year of housekeeping or janitorial experience preferred. 

• Strong understanding of cleanliness, safety, and organization standards. 

• Ability to work independently and collaboratively with a team. 

• Willingness to work flexible shifts including weekends and holidays. 

• High school diploma or equivalent preferred. 

• Bilingual preferred (Spanish/English). 

SKILLS 

• High attention to detail and cleanliness. 

• Ability to prioritize tasks and manage time efficiently. 

• Friendly, courteous, and responsive to guest needs. 

• Comfortable lifting, bending, pushing carts, and working on feet for extended periods. 

• Understanding of hospitality-level presentation and luxury standards. 

PHYSICAL DEMANDS AND WORK ENVIRONMENT 

• Endure various physical movements throughout the work areas 

• Ability to move safely in uneven terrain or in confined spaces 

• Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift 

• Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds 

All your information will be kept confidential according to EEO guidelines.