Automotive Service Manager

Job Description

Job Description

At Klein Automotive Group, we believe that taking care of a car is really about taking care of the person behind the wheel. Tucked away in the friendly community of Clintonville, Wisconsin, our shop has become a staple for drivers who need honest, reliable help keeping their vehicles on the road. We are looking for an Automotive Service Manager who wants to do more than just manage numbers; we need someone who wants to lead a team and build genuine trust with our neighbors. You will be the bridge between our talented technicians and the people who depend on us every single day. This is a hands-on role where your ability to solve problems and your warm, inviting personality will help shape the culture of our service floor. We value the expertise you bring and are eager to support your professional growth as we work together to keep Clintonville moving safely. If you enjoy creating a great experience for both your team and your customers, we would be delighted to have you join our growing family.

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Life Insurance

Vision Insurance

Mon-Fri Schedule

Retirement Plan

Oversee the daily operations of the service department to ensure a steady, high-quality workflow.

Greet customers as they arrive, listen to their concerns, and help them understand the necessary repairs for their vehicles.

Manage the shop schedule, ensuring that our technicians have the time and resources they need to complete jobs correctly the first time.

Review repair orders for accuracy and ensure that all safety standards and manufacturer requirements are met.

Foster a supportive and collaborative culture among the shop team, encouraging ongoing professional growth and technical development.

Maintain regular communication with customers regarding repair progress, pricing, and vehicle status updates.

Submit warranty claims and manager the warranty schedule on a daily basis.

Minimum of five years of experience in automotive service management or a lead technician role.

Technical knowledge of vehicle diagnostics, repair procedures, and shop equipment.

Valid driver's license with a clean driving record.

Experience using automotive shop management software for scheduling and invoicing.

Excellent verbal communication and organizational skills.

Ability to interpret complex repair orders and explain them clearly to customers.