Help Desk Analyst
STI
Title: Help Desk Analyst Location: Columbus, Ohio Duration: Long Term Description :
- HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.
- Understanding of Desktop Support and Software Licensing Services.
- Ability to image machines and install complicated software.
- Uses creativity and innovation to automate and streamline processes and procedures.
- Understands customer support, likes to work with people and can ensure that the customer is satisfied.
- Ability to troubleshoot in a high level systematic way. Ability to identify issues, research cause, and remediate.
- Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.)
- Troubleshoots basic network, software, printing and/or installation problems
- Supports staff hardware moves for facility reorganization.
- Experience with ServiceNow and Knowledge Base preferable.
- Consultant must be available to work a standard 8 hour shift between the hours of 7AM and 5PM. (Expect regular changes to either the earlier or later shift).
- Consultant must be punctual and reliable: arriving at work on time is essential and required as this is a Customer Service Environment.
- Strong communication/leadership skills.
- Strong influence, collaboration, and negotiation experience.
- Ability to collaborate with supporting resources across business and/or functional lines.
- Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
- Act as the escalation point for high priority support issues.
- Ability to interpret end user license agreements.
- Could work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).
- Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
- Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
- Must be knowledgeable in the English language/speak clearly and understandably use the English language.
- Ability to understand and follow processes established for the Service Desk.
- 2 Years IT experience.
- 2 Years Troubleshooting experience.
- 2 Years experience documenting procedures.
- Experience using ServiceNow is required.
- Retail customer service experience is desired.
- Service Desk experience is required.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Help Desk Analyst in Columbus, OH vacancy
$26 - $33 per hour
...Job Type Full-time Description We are in search of a Senior Help Desk Analyst III to ensure that end-user computer hardware, software, and applications are functional and well-maintained. This role is responsible for process management of the finest end...SuggestedHourly payFull timeTemporary workWork experience placementWork at officeLocal areaDwyer Instruments
Westerville, OH4 days ago- ...Help Desk Analyst vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals...SuggestedShift work
vTech Solution
Columbus, OH21 hours ago - ...Help Desk Analyst (HDA1) 100% On-site OST AM: Gary Koppenhaver - ****@*****.*** DESCRIPTION: HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally....SuggestedShift workAfternoon shiftEarly shift
Netpace
Columbus, OH5 days ago - ...spans across the country.Job DescriptionTechnical Business Systems Analysts (BSAs) at CapTech work side-by-side with business and technical... ..., partnering closely with architects and engineers, and helping teams navigate complex systems, integrations, and data challenges...SuggestedTemporary workWork at officeRemote workVisa sponsorshipWork visaFlexible hours
- ...Senior Help Desk Analyst We are currently accepting resumes for a Senior Help Desk Analyst position in Columbus, OH. This position is Onsite. Benefits offered: Medical, Vision, Dental, 401 K. The selected candidate will perform the following duties: On Site Position...SuggestedContract work
UNICON International
Columbus, OH21 hours ago - ...Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.TravelApproximately 10% travel off-site or to other...Full timeTemporary workH1bWork at officeMonday to Friday
- Dwyer Instruments, LLC. is seeking a Help Desk Analyst to ensure end-user computer hardware, software, and applications are functional and well-maintained. This role is fully onsite at our Westerville, OH office, focusing on proactive support and response to employee requests...Work at office
- IS Technical Specialist The IS Technical Specialist provides technical and consultative support on the most complex technical matters. Analyzes, designs, and develops systems based upon user specifications. Provides technical assistance in solving hardware or ...Work experience placementWork at officeRemote workWork from homeFlexible hours
Huntington
Columbus, OH2 days ago - DwyerOmega in Westerville, Ohio is seeking a Help Desk Analyst to ensure end‑user hardware, software, and applications are functional and well‑maintained. This role is fully onsite at our Westerville office, focusing on proactive support and incident management to deliver...Work at office
$25.66 - $30.06 per hour
...We are seeking an IT Help Desk Technician! Franklin County, OH Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their...Hourly payTemporary workFor contractorsLocal areaRemote workIntegrated Services of Appalachian Ohio
Columbus, OH3 days ago- ...end date.Job Summary The Operational Resilience Systems & Data Analyst leads system, data, reporting, dashboard, workflow, product liaison... ...with IT and vendors, supporting tool implementation, and helping prioritize enhancement requests against operational priorities....Full timeWork experience placement
$1,000 - $2,000 per month
...highly skilled and experienced JD Edwards Business Application Analyst to join our IT team. This role involves leading the analysis, design... ...) is a designer and manufacturer of market-leading brands that help improve everyday life by elevating spaces and experiences. The...Immediate startRelocation package3 days per week- ...0738 Processing CenterJob DescriptionSenior Application Systems Analyst provides analytical, tier 2/3 technical support for business applications... ...installation of new software, document and test custom changes• Help to define, record, and execute application disaster recovery...Full timeWork experience placementWork at office
- Company DescriptionIDEALFORCE has a CONTRACT position available immediately for a Sr Imperva/.NET Developer (Technical Specialist 4/TS4) to join our customer in Columbus, OH. This is an ONSITE position. Please find below additional details about this job. Hiring Manager...Contract workLocal areaImmediate start
- Company DescriptionIDEALFORCE has a CONTRACT position available immediately for a Identity Access Management Architect (Technical Specialist 4/TS4) to join our customer in Columbus, OH. This is an ONSITE position and requires an IN-PERSON interview. Please find below additional...Contract workWork experience placementWork at officeImmediate start
- ...Enterprise Standard Fusion SOA and BPM Suites -Work with business analyst and stakeholders -Collaborate with architects, business analysts... ...technical design specifications from business requirements.-Help set, maintain, and document standards and design best practice including...Contract workImmediate start
- ...and events affecting Kronos Workforce Central documentation- Document results of analysis in Event / Incident Management database- Help drive Kronos Workforce Central performance improvements- Assist in validating Kronos Workforce Central contract performance- Customize...Contract workImmediate start
- ...Act as an Infrastructure Operation (I/O) Manager and ensure that SLA’s and other performance metrics are met by our service partners- Help monitor and troubleshoot the technical performance of the OAKS ERP systems- Drive collaboration with our I/O Managed Services...Contract workImmediate start
- DASCO HME LLC is seeking a Help Desk Technician to assist the IT Manager with supporting associates. You will troubleshoot hardware and software, set up and maintain equipment, and respond to help desk tickets to ensure smooth operations. The role involves routine maintenance...Monday to Friday
- Integrated Services for Behavioral Health (ISBH) is seeking an IT Help Desk Technician to provide frontline technical support across Ohio locations. The role covers hardware, software, network, and telecom troubleshooting, with ticketing system documentation and user training...Hourly pay
- Pride Global seeks a capable IT Service Desk Agent to be the first point of contact for end users in a fast-paced, 24/7 environment. You will provide phone and live chat support, troubleshoot issues, and document incidents accurately. This role requires a high school diploma...Flexible hours
- DASCO Home Medical Equipment, Inc. is expanding its IT team to support the Manager of IT. The Help Desk Technician will assist associates with hardware and software issues, perform routine setup and maintenance, and help keep devices and applications running smoothly. The...Full timeMonday to Friday
- Integrated Services for Behavioral Health (ISBH) in Franklin County, OH seeks an IT Help Desk Technician to provide level‑1 to level‑2 support for employees, providers, interns, and contractors across ISBH sites. You will troubleshoot hardware, software, telecom, and endpoints...For contractors
$25.66 - $30.06 per hour
Overview IT Help Desk Technician position with Integrated Services for Behavioral Health (ISBH) in Franklin County, OH. ISBH is a behavioral health organization serving Southeastern and Central Ohio, delivering a range of services and support to people in homes and communities...Hourly payTemporary workFor contractorsRemote work- ...Technical Systems Analyst Inent is a leading provider of information technology, consulting and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Great organizations demand great IT. To stay on budget...
Inent Inc
Columbus, OH5 days ago - ...Business Analyst Seeking an experienced Business Analyst to support the operational management, enhancement, and continuous improvement of an enterprise GIS platform environment. This individual will serve as a key liaison between technology and business teams, driving...
Alpine Solutions Group
Columbus, OH4 days ago $100k - $120k
...Technical Business Analyst At 4over, we are committed to building a diverse and inclusive workplace welcoming to people of all backgrounds... ...a collaborative and analytical Technical Business Analyst to help drive business transformation through technology. This role...Full timeWork at officeImmediate startFlexible hours4over
Columbus, OH1 day ago- A technology services firm is seeking an experienced IT Help Desk Support representative in Columbus, OH. The role involves providing exceptional technical support and troubleshooting for users, ensuring a high level of customer service in a fast-paced environment. Candidates...Contract work
$68.4k
...exempted experience requirements effective August 2016) Preferred ~ Experience and demonstrated proficiency as a Decision Support Analyst or equivalent training and experience in a business or clinical environment with direct responsibility for applying technology...For contractorsWork at officeLocal areaHighmark Health
Columbus, OH2 days ago$52k - $105k
...opportunity to contribute to the company’s success. As a Business Systems Analyst within PNC's SRC organization, you will be based in Pittsburgh,... ...Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your...Full timeTemporary workPart timeWork experience placementWork at officeDay shiftPNC
Columbus, OH4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Help Desk Analyst. Be the first to apply!
Related searches
- mri tech aide Columbus, OH
- service desk assistant Columbus, OH
- end user support technician Columbus, OH
- operations support technician Columbus, OH
- help desk technical support Columbus, OH
- technical assistant Columbus, OH
- support analyst Columbus, OH
- technical associate Columbus, OH
- life support technician Columbus, OH
- tech assistant Columbus, OH