Patient Service Representative

Job Description The Patient Service Representative (PSR) is the first point of contact between Intermountain Health and patients. The PSR represents Intermountain values and establishes collaborative relationships with patients and caregivers to deliver a high level of customer and patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, including greeting and checking-in/out patients, and verifying information supplied by patients. We are seeking an organized and compassionate Patient Service Representative to join our healthcare team. If you are passionate about providing exceptional care and working in an environment that values growth, we would love to hear from you. Discover why Intermountain Health is a great place to work (youtube.com). Posting Specifics Entry Rate: $18.31 - $23.80 depending on experience Benefits Eligible: Yes (see details) Shift Details: Full‑time, 40 hours per week, Monday – Friday, 8:15 am – 4:45 pm Essential Functions Provide courteous and professional connections with patients over the phone, in person, or via secure messaging. Document all phone calls accurately and completely in the electronic medical record (EMR). Schedule patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations. Register patients over the phone or in person by confirming, entering, and/or updating all required demographic data on the registration system. Obtain copies of insurance cards, forms of ID, and signatures on all required forms, and verify insurance coordination of benefits (including pre‑certification/prior authorization when necessary). Assist patients in completing necessary forms to meet regulatory and billing needs, scan required paperwork, and educate patients on financial assistance. Proactively request payments from patients on current and past medical services and process those payments following appropriate procedures. Stay current on role responsibilities and updates by reviewing monthly communications, dashboards, and clinic meetings to ensure the highest standard of performance. Minimum Qualifications Six months of customer service experience involving interactions with customers. Basic computer skills involving word processing and data entry. Professional manner with strong interpersonal and communication skills. Ability to collaborate with patients and caregivers to deliver high customer/patient satisfaction. Ability to protect privacy, confidentiality, and protected health information (PHI) of patients, members, and caregivers. Preferred Qualifications One year of customer service experience involving interactions with customers in person and by phone. Billing and collections experience. Computer literacy in using electronic medical records (EMR) systems and other relevant software. High school diploma or GED preferred. Multilingual skills. Physical Requirements Ongoing need to see and read information, labels, documents, monitors, identify equipment and supplies, and assess customer needs. Frequent verbal communication with providers, colleagues, customers, patients/clients, and visitors. Manual dexterity of hands and fingers to manipulate complex supplies and equipment. Position may require standing for long periods, lifting supplies, and assisting patients in and out of the clinic. Location Intermountain Health Intermountain Medical Center, Murray, Utah Hours & Compensation 40 hours per week. Hourly range: $17.86 – $23.22 depending on experience. Benefits We care about your well‑being – mind, body, and spirit – and provide a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness, including physical, emotional, and social well‑being. Equal Opportunity Employment Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Application Process Intermountain Health uses the artificial intelligence ("AI") platform, HiredScore, to improve the job application experience. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. All positions are subject to close without notice. #J-18808-Ljbffr