Practice Administrator

UPMC Children's Hospital Gastroenterology is hiring a Full-Time Supervisor, Physician Assistant or Certified Registered Nurse Practitioner to join our team! 

The ideal candidate has 5 years of APP experience, as well as managerial experience, in the specialty of Gastroenterology. 

Apply Today to Learn More! 

Hours: Primarily Monday-Friday, Exempt, Full-Time role

Location: 4401 Penn Avenue, 15224 Pittsburgh, PA - Will include travel to satellite clinics

Position Specifics: This role will manage a team of 16 direct reports, working in both the inpatient and ambulatory settings and across multiple sites.

See what being an Advanced Practice Provider can do for UPMC and what UPMC can do for Advanced Practice Providers – it’s more than just a job!

• Contribute to UPMC’s mission of Life Changing Medicine
• Set the standards for the level and quality of care for the care delivery team
• Provide patient care activities for a group of patients and their families through the application of independent judgment, communication, and collaboration with all team members.
• Establish and maintain collaborative relationships with physicians, other health care providers, patients, and their families, to achieve desired patient outcomes throughout the continuum of care.
• Demonstrate a commitment to the community and to your health care profession

What Can UPMC Do for You?

• A career path that provides you with the right experience to be successful in the position you want to obtain now and, in the future
• Health and welfare benefits like medical, vision, dental, and life and disability, and an exceptional retirement program
• Work life balance to help manage other important aspects of your life such as: PTO, wellness programs, paid parental leave

• Competitive pay for the work that you do – base pay, merit, and premium pay

Responsibilities: 

• Provides departmental leadership to direct, supervise, and manage daily activities of the PAs and CRNPs; completes annual performance evaluations in conjunction with support staff.
• Participates in recruitment, evaluation, and management of PA and CRNP employees.Implements, maintains, monitors, and communicates Human Resources policies pertaining to PAs and CRNPs.Facilitates training of staff for all PAs and CRNPs.
• Oversee staff adherence to compliance requirements including documentation, coding, licensure, internal and external audits, compliance and safety training (OSHA).Organize and oversee staffing of clinical sites with attending physician and Director of Operations.Troubleshoot problems in clinical areas.
• Work in conjunction with clinical staff to resolve issues.Liaison for all advanced practice providers for each site. This would include communication to the division management and physicians on behalf of the advanced practice providers, as well as communication to the APPs from management.Primary contact for patient complaints or other clinical issues on behalf of the physician in his/her absence.Act as a liaison to and preceptor for PA and CRNP students.Assist staff in preparation of conferences.
• Demonstrates accountability for professional development that improves the quality of professional practice and the quality of patient care.Actively participates in practice and clinical setting specific goal setting and supports the change and transition process to improve quality of care and the practice environment.
• Serves as a highly engaged and full partner on the care team and responds willingly to care team member needs for assistance and partnership.Participates in work that improves patient care and the professional practice environment.Adapts to change and demonstrates flexibility with the change process.
• Applies principles of acceptable professional practice. Formulates a plan of care for patients that involves the patient as partner and considers the individual needs of the patient.Demonstrates critical thinking in all areas of professional practice.Practices solid communication skills, and is able to articulate and translate the patient's condition to other care providers and to negotiate and make recommendations for changes in patient care and clinical practice.
• Patient documentation is comprehensive and promotes communication between caregivers. Incorporates acceptable standards of professional practice as well as business unit and health system's goals to improve patient safety, quality and satisfaction Builds relationships with patients, families and colleagues.
• Applies basic educational principles in teaching of patients, families, students and new staff. Provides education to patients and families to effectively guide them through the episode of care as well as transition to another level of care and/or home. Supports the development of students, staff and colleagues, may serve as a preceptor. Creates an environment of open dialogue, inquiry and continuous development by asking for feedback and improving practice.
• Actively participates in department or practice-specific quality improvement efforts. Identifies opportunity for quality improvement to colleagues, management, and members of the healthcare team. Takes personal responsibility in improving patient satisfaction with the quality of care and service. Utilizes research and evidence-based practice to support improvement in clinical care: identifies research issues or articles related to clinical specialty or areas of interest, discusses opportunities for quality improvement at multidisciplinary rounds, and influences patients' plans of care.
• Develops and maintains productive working relationships internally and externally by demonstrating accountability for actions, enthusiasm, motivation and commitment to patients and colleagues. Demonstrates an understanding of cultural differences and holds peers accountable for healthy relationships. Maintains a conscious balance between work and personal life. Models safe work hours, time management and healthy lifestyle. Communicates with peers, members of the healthcare team, and management any safety hazards identified in the workplace.
• *Performs in accordance with system-wide competencies/behaviors.
• *Performs other duties as assigned.

• 5 years as a certified nurse practitioner, physician assistant or relevant managerial experience required (at least 3 of the 5 years from APP experience)
• 3 years of experience in the department specialty preferred. 

Special Skills and Abilities Required:

• Must maintain clinical practice at least 25% of the time. 
• Must precept at least 1 student per year. 
• Must maintain a Solid/Strong/Good or higher on annual performance evaluation to maintain status. 
• Ability to establish and maintain positive, caring relationships with executives, managers, physicians, non-physician providers, ancillary and support staff, other departments, and patients/families. 
• Ability to work productively and effectively within a complex environment, handle multiple/changing priorities and specialized equipment. 
• Good clinical judgment with critical thinking, analytical and problem-solving abilities required as related to various aspects of patient care. 

• Critical thinking skills necessary to exercise and to lead others in application of acceptable standards of practice. 

  
  
  
  Licensure, Certifications, and Clearances:
  
  

• Advanced Cardiac Life Support (ACLS) OR Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
• Act 34
• Physician Assistants: A current state PA license, certification by the National Commission on Certification of Physician Assistants (NCCPA) is required
• Certified Registered Nurse Practitioners: current state RN license and CRNP certification by the state is required. National certification, eligible for licensure by Pennsylvania board of nursing, eligible for certification as a CRNP by Pennsylvania state board of nursing

UPMC is an Equal Opportunity Employer/Disability/Veteran