Senior Director, Experience & Digital Strategy & Planning

When you join VerizonYou want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.OverviewVerizon is undergoing a strategic transformation, building a world-class product and revenue organization committed to driving sustainable business growth and long-term customer value. The CXO Strategy & Planning function serves as a forward-looking commercial engine, synthesizing global market intelligence, framing complex structural problem statements, and uncovering high-impact digital growth and customer experience opportunities. This team translates macroeconomic competitive movements, customer telemetry, and foundational technology shifts into quantifiable future goals, defining the long-term directional path for our entire digital and conversational ecosystem.Operating as a critical upstream advisor during day-zero ideation and early scope definition, the Senior Director leads a team that ensures alignment across all emerging initiatives to safeguard long-term value realization. Strategy does not work in a box. In equal partnership, tight operational synchronization, and shared accountability alongside Experience Assurance (XA), Core Product & Delivery, Marketing, and Finance, this function formulates the 3-to-5-year directional roadmap for the My Verizon App, Conversational AI, and agentic emerging tech platforms.We are seeking a commercially savvy, analytically rigorous portfolio executive to lead this function. You will own the strategic capital sandbox, framing macro consumer problem statements and locking down the financial parameters that dictate where and how our execution pillars deploy resources. You will direct a highly specialized organization across three core pillars: Strategic Growth, Digital & Emerging Tech Strategy, and Strategic Optimization & Alignment. You will be responsible for defining the future focus of Verizon's digital commerce and service engines, converting early insights into actionable strategic execution frameworks, and mastering executive storytelling to align corporate leadership behind bold directional shifts.What You’ll Be DoingFormulate Omnichannel & Platform Strategy: Define the 3-to-5-year directional roadmap and immediate operational strategies across the My Verizon App, conversational messaging, and emerging technology platforms to drive growth, retention, and lifecycle experience goals.Govern Technology & Vendor Sourcing: Partner across Product, Experience Assurance (XA), and IT Engineering to co-author the multi-year technology enablement roadmap, acting as the strategic evaluator of third-party software agreements, platform licensing, and vendor partnerships.Drive Commercial & Ecosystem Growth: Formulate forward-looking sales strategies and long-range planning to identify, evaluate, and prioritize alternative commercial avenues and deep third-party digital ecosystem integrations (e.g., Amazon).Frame Upstream Structural Problems: Synthesize domestic and global competitor movements, customer insights, and global technology shifts to pinpoint structural vulnerabilities, solving deep architectural and journey friction before development pipelines begin.Establish Day-Zero Matrix Alignment: Engage seamlessly with Experience Assurance (XA) and product lines at inception to mandate up-front collaborative planning, coordinate early trade-offs, and lock in co-owned business outcomes and financial targets.Lead Capital & Wallet Optimization: Own the comprehensive capital and operational budget planning for the Digital and XA organizations, masterfully managing rigorous trade-off discussions and capacity constraints mapped to proof-of-capacity models.Formulate Value Realization & Influence: Oversee macro strategic OKRs and KPIs to systematically measure the business return on core investments, leading a high-performing strategy team that serves as the primary liaison to corporate leadership through data-driven executive narratives.Required QualificationsBachelor's Degree or equivalent years of experience; Master's Degree / MBA is highly preferred.Minimum of 10 years of progressive leadership experience in digital channel strategy, digital product strategy, management consulting, or emerging technology strategy.Proven experience managing cross-functional leaders and building high-performing teams from the ground up (zero-to-one organization experience).Proven track record of delivering complex digital strategies with a clear, disciplined path to execution and matrixed outcome ownership.Core expertise in strategic foresight, domestic and global competitive intelligence synthesis, upstream problem framing, and translating qualitative benchmarks into structured plans.Deep technical and product architecture literacy spanning modern digital ecosystems, AI/GenAI engines, agentic middleware layers, multi-modal frameworks, and automated sales/service pathways.Strong executive presence with a demonstrated capability to influence senior corporate stakeholders, navigate a highly matrixed environment, and establish robust value realization frameworks.Exhibit a customer-centric mindset, relentless intellectual curiosity, and robust macro financial risk assessment capabilities.Demonstrated passion for fostering inclusive environments, building psychological safety, and empowering diverse, cross-functional teams to collaborate openly, challenge the status quo, and deliver collective innovation.Where you’ll be workingIn this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.Scheduled Weekly Hours40Equal Employment OpportunityVerizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.Benefits and CompensationOur benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $183,500.00 - $352,000.00.The annual salary range for the New York location(s) listed on this job requisition based on a full-time schedule is: $202,000.00 - $352,000.00.SummaryLocation: Basking Ridge, New Jersey; Alpharetta, Georgia; Irving, Texas; New York, New YorkType: Full time