Admissions Manager

Bradford Health Services provides addiction treatment programs, resources, and community for every aspect of recovery. Through our premier drug and alcohol rehab facilities across the Southeast, we provide affordable, evidence-based addiction treatment with proven outcomes at every level of care. We're guided by unity and dedicated to meeting and treating every patient right where they are. Bradford is more than a healthcare network; we are recovery communities for every stage of the journey.

We are seeking an Admissions Manager to add to our dynamic team! The Admissions Manager is responsible for overseeing the daily performance and operations of the admissions team to ensure exceptional service, efficient workflows, and achievement of departmental goals. This role provides leadership, coaching, and accountability for Admissions Specialists and Team Leads, while monitoring key performance indicators related to admissions, conversion, call handling, follow-up management, and client experience. The Admissions Manager collaborates with department leadership to implement operational initiatives, optimize processes, maintain compliance with organizational standards, and support census and revenue objectives. Through effective team leadership and performance management, the Admissions Manager drives operational excellence and fosters a culture of accountability, professionalism, and client-centered care.

Responsibilities

• Lead, coach, and help develop Admission Specialists and Team Leads to achieve individual and team performance goals
• Monitor and manage departmental performance metrics including but not limited to conversion rates, call answer rates, follow-up compliance
• Conduct routine performance reviews, coaching sessions, and accountability discussions to support employee growth and performance improvement
• Monitor daily team performance and implement action plans in coordination with Senior Directors of Admissions & VPs of Admission
• Oversee daily admissions operations and ensure adherence to established workflows and standards
• Ensure compliance with company policies, regulatory requirements, and admission best practices
• Assist with departmental reporting needs

Qualifications

• High School or GED required, college degree preferred
• Must be able to manage and monitor the answering of incoming calls and incoming emails from individuals needing information or help with alcoholism and drug addiction
• Must supervise employees to provide excellent customer service experiences
• Employee must possess excellent knowledge about alcoholism and drug addiction and its consequences
• Must be able to assist in the supervision of Recovery Advisors in directing callers to appropriate locations
• Must possess skills in overcoming objections and be able to motivate staff to do the same.
• Employee must possess excellent communication skills

We're officially a Great Place to Work®! We've always believed that supporting our team is just as important as supporting our patients. Now, we're proud to share that we've earned Great Place to Work® Certification - based entirely on feedback from our own employees. Read more here:

At Bradford Health Services, we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others, which is why we offer a comprehensive benefits package designed to support their well-being.

• Medical Coverage - Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.
• Expanded Coverage - Options for domestic partners and a wider network of in-network providers.
• Mental Health Support - Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.
• Voluntary Coverages - Pet insurance, home and auto insurance, family legal services, and more.
• Student Loan Repayment - Available for nurses and therapists.
• Retirement Benefits - 401(k) plan through Voya to help employees plan for the future.
• Generous PTO - A robust paid time off policy to support work-life balance.
• Voluntary Benefits for Part-Time Employees - Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.

#INDHP