Veterinary Assistant / Care Coordinator - Aurora Veterinary Hospital

Job Description

Job Description

PetVet Care Centers' Aurora Veterinary Hospital is currently seeking a Veterinary Assistant / Care Coordinator to join our team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide , we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Veterinary Assistant who supports the veterinarians and technicians in their daily tasks by cleaning and maintaining equipment, feeding, exercising and grooming patients, preparing and sanitizing surgery suites, restraining and handling patients, and clerical and administrative work. They deliver quality care for all patients and provide exceptional service.

For over eight decades, Aurora Veterinary Hospital in Seattle, Washington has proudly served our community with compassion and expertise. What truly sets us apart is the warm, welcoming atmosphere you'll feel the moment you walk through our doors—where laughter and smiles are part of everyday life. Our dedicated team combines skill with genuine kindness, caring for beloved pets of all kinds, from dogs and cats to pocket pets and exotic species, including avians. We cherish the trust of our long-time clients and the excitement of meeting new ones, and we take immense pride in providing exceptional care for every animal we see. At Aurora, veterinary medicine isn't just our profession—it's our passion. 

Why Join Us:

• Aurora Veterinary Hospital is an AAHA accredited practice that has been here since1939.
• We are a general practice hospital with clients that have been coming here for 20+years. Outside of dogs and cats we also see exotics including rodents, birds and reptiles.

Key Responsibilities

• Provide compassionate care to all patients
• Greet patients and their owners as they arrive and show them to an examining room, taking the patient's weight and other vital signs upon arrival
• Triage patients, perform physical exams, treatments, and administer medication as directed by the licensed veterinary technicians (LVT's).
• Calm and soothe anxious patients
• Assist doctors and technicians with the administration of medications or with patient restraint
• Perform laboratory tests and take radiographs
• Operate and maintain hospital equipment, including EKG, fluid pump, syringe pump, scales, anesthetic monitors, and machines, etc.
• Fill prescriptions, calculate and administer medications, maintain proper documentation, logging, and security of controlled drugs.
• Feed patients as prescribed by the attending doctor or as the client has requested; record appetites; recognize and report any unusual conditions or abnormal behaviors
• Communicate in a positive manner with clients and ensure that they feel comfortable leaving their pet(s)
• Educate clients about insurance, wellness, and medicinal plans
• Maintain the cleanliness of the hospital each day; clean equipment, kennels, and facilities using chemicals and supplies; ensure the safe use of chemicals; complete laundry
• Bath and care for patients who stay overnight; ensure that every animal released is clean and properly groomed prior to their release
• Adhere to the hospital's safety and wellness regulations
• Understand and carry out oral and written directions
• Maintain accurate medical records
• Show up for work regularly; full-time presence at work is essential for every shift
• Promote hospital products and services and support the organization
• Respond respectfully with urgency to directions given by Doctor of Veterinary Medicine (DVM) or Licensed Veterinary Technicians (LVT).
• Perform any other duties as assigned by the Manager; may have other assigned duties if working in a specialty area (i.e., dentistry, surgery, emergency, radiology, cardiology, neurology, internal medicine, etc.)

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or equivalent
• Animal handling and restraint
• Basic animal knowledge
  
• Communication skills
  
• Ability to lift 40-50 lbs
  
• Ability to stand for long periods of time
  
• Cleanliness and sanitation
  
• Attention to detail
  
• Ability to work with a team
  
• Minimum 1 year of receptionist, customer service, or administrative experience (veterinary, medical, dental, or animal care setting preferred)
  
• Experience answering multi-line phone systems and managing high call volumes
  
• Experience scheduling appointments and maintaining accurate records
  
• Experience handling client payments, invoicing, and basic cash management
• Experience working in a fast-paced environment while managing multiple tasks and priorities
  
• Experience providing professional and compassionate customer service

Preferred Skills (Nice to Have)

• Previous veterinary clinic or animal hospital experience
• Familiarity with veterinary practice management software such as Avimark, ezyVet, or Cornerstone
• Basic knowledge of animal health, breeds, and common veterinary terminology
• Experience working with animals or in an animal care setting

Schedule: Full time is 4 days a week at 10 hours a day (2 Care Coordinator shifts and 2 VA shifts)

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$21.30—$26 USD

At PetVet Care Centers, we're committed to a  Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals , including 1700+ veterinarians , we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy , empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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