Summer Hospitality Sales and Events Intern (Unpaid)

Job Description

Job Description

Located in Johnson City, Texas, Carter Creek Winery Resort & Spa offers authentic Texan hospitality. In addition to a premiere winery inspired by a founding family of Texas Wine Country, the Carter Creek Winery Resort & Spa features a Restaurant/Brewery along with banquets and other special events to create a blend of dining experiences. Carter Creek Winery Resort & Spa is operated by the Carter Hospitality Group with 25 years of experience in the hospitality field.

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SUMMARY
Under general supervision, the Sales & Events Intern performs a variety of administrative, customer service, and event coordination duties while gaining hands-on experience in hospitality sales and resort event operations. This internship is designed to provide exposure to resort sales, catering, group business, weddings, winery events, and guest experience management within a luxury resort environment.

Interns will work closely with the Sales & Events team to develop professional hospitality skills, support revenue-generating initiatives, and assist in creating memorable guest experiences throughout the resort.

DUTIES
The following reflects managements definition of essential functions for this position but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities at any time due to business needs or reasonable accommodation.

Sales & Catering Support

• Support the sales team with booking, planning, and coordinating resort events while maintaining exceptional customer service
• Assist with responding to inquiries for weddings, corporate events, group bookings, winery experiences, and catered functions
• Assist with sales presentations, catering calls, and client follow-up communication
• Coordinate event menus and operational details with the Culinary and Banquet teams as directed
• Assist in preparing banquet event orders (BEOs), rooming lists, event resumes, and client correspondence
• Maintain accurate records in sales software and property management systems
• Support revenue-generating initiatives through prospecting, lead follow-up, and client relationship building
• Monitor booking space and assist with tracking event and group revenue information

Event Coordination & Resort Operations

• Coordinate VIP arrivals, welcome amenities, and guest experiences
• Assist with event setup preparation and operational support during weddings, banquets, winery events, and resort functions
• Conduct resort site inspections for prospective clients in the absence of a sales manager
• Coordinate vendor communication, rental orders, entertainment scheduling, and event logistics as directed
• Assist with show rooms, promotional materials, welcome cards, and sales collateral requests
• Attend resort events and assist with guest interaction, hosting, and operational execution
• Support registration procedures, payment collection, and event documentation
• Work closely with Front Office, Banquets, Food & Beverage, Housekeeping, Spa, and Winery teams to ensure smooth event execution
• Assist with maintaining resort event calendars and departmental schedules

Marketing & Guest Experience Exposure

• Assist with creating flyers, promotional materials, vouchers, and event collateral
• Take photos and videos during resort events for promotional and operational use
• Learn hospitality sales strategies, guest engagement techniques, and luxury resort service standards
• Gain exposure to wedding planning, group sales, catering operations, and resort programming
• Participate in leadership meetings and operational discussions to better understand hospitality sales management

JOB KNOWLEDGE & QUALIFICATIONS

• Intention to pursue or current enrollment in a degree program related to Hospitality Management, Sales, Marketing, Communications, Business, or a related field
• High school juniors/seniors, college students, and recent graduates are encouraged to apply
• Minimum 3.0 GPA preferred
• Strong communication, organizational, and interpersonal skills
• Professional demeanor with a willingness to learn in a fast-paced hospitality environment
• Ability to multitask and adapt to changing operational needs
• Proficiency in Microsoft Office and general computer skills preferred
• Availability to work onsite during the internship program

WORKING CONDITIONS
Works primarily indoors throughout shift within a large resort property. Position may require movement between multiple departments and event locations across the property. Some outdoor event exposure may occur depending on resort programming and event schedules.

PHYSICAL & MENTAL DEMANDS

• Coordinate multiple tasks simultaneously in a fast-paced hospitality environment
• Communicate effectively with guests, clients, vendors, and team members
• Stand and walk for extended periods during events and operational support
• Occasionally lift and carry light office or event materials
• Maintain professionalism and attention to detail during high-volume resort events

WHAT INTERNS WILL GAIN

• Hands-on experience in hospitality sales and event management
• Exposure to luxury resort, winery, wedding, catering, and group event operations
• Professional mentorship from hospitality sales leaders
• Experience in client communication, event planning, and resort operations
• Opportunities to develop leadership, customer service, sales, and organizational skills
• Networking opportunities within the hospitality and events industry
• Resume-building experience in a growing luxury resort destination
• Real-world exposure to guest experience management and resort event coordination

SCHEDULE

• Internship program runs from early June through mid-August
• Flexible schedule with availability for 2 to 3 days per week between Monday and Friday
• Occasional evening, weekend, or event availability may be requested based on resort programming and operational needs

ADDITIONAL REQUIREMENTS

• Follow all Carter Creek Winery Resort & Spa handbook policies and procedures
• Maintain strict confidentiality of resort operations and records
• Demonstrate professionalism and a guest-first attitude at all times
• Perform special projects and additional duties as assigned by leadership