ITIL Configuration Manager

Job Details Requisition #: 1629 Job Title: ITIL Configuration Manager Location: Fort Huachuca, AZ Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): One of the following certifications prior to start date: SecurityX / CASP+, CGRC/CAP, CISSO, Cloud+, FITSP-A, GCSA, GSEC, PenTest+, Security+ Job Description Currently recruiting for a Configuration Manager. Who will be responsible for enabling Information Technology Infrastructure Library (ITIL) knowledge flow to enhance a shared understanding, learning, and decision‑making across the Global Cyber Center (GCC). The Configuration Management section develops, executes, and monitors the GCC Configuration Management program. Additionally, the Configuration Manager conducts Content and Information Management, and Records Management, through the utilization of tools such as ARIMS, SharePoint Online, Microsoft Teams, Microsoft OneDrive, and other cloud and on‑premises solutions, in line with Army doctrine. Education and Background Bachelor’s in Computer Science, Cybersecurity, Data Science, Information Systems, Information Technology, Software Engineering OR one of the following certifications prior to start date: Security+, SSCP. Years of Experience 2 years of experience with BS/BA, 4 years of experience with AA/AS, 6 years of experience with no degree. Required Skills Deliver according to agreed service levels, maintain quality, availability, and performance standards. Monitor service metrics, manage incidents, and problems escalated to their level, and ensure that corrective actions are implemented effectively. Maintain strong relationships with business stakeholders and customers, understanding requirements (SLAs) and aligning IT services to meet business objectives. Collaborate with Process Owners and Process Managers to ensure that ITIL processes supporting the service are executed efficiently. Identify opportunities for service improvement, implement enhancements, and ensure that lessons learned from incidents or service reviews are applied. Lead service reviews, audits, and improvement initiatives to optimize service performance. Working Conditions 100% on‑site Ability to sit, stand, and walk for extended periods of time Fine motor skills, with the ability to operate keyboards, phones, and controls Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities #J-18808-Ljbffr