Onboarding Specialist / Medical VA

Responsibilities Customize initial discussions based on patient needs, ensuring they understand how the program can address their specific health conditions, providing personalized benefits rather than general services. Manage inquiries through multiple communication channels (phone, email, etc.), including voicemail inbox management and message routing, providing prompt and accurate responses. Process and manage referrals, working towards efficient conversion within a 7-10 day timeframe while managing multiple referral loop processes for a large patient panel. Perform comprehensive data entry including clinical survey scores/results, diagnostic tests, remote physiologic monitoring ( RPM ),...