Finance Concierge Specialist

Finance Concierge Specialist

Novuskin is a premier membership-based med spa offering advanced aesthetic laser, injectables, skin, and body treatments. With a foundation built on results, education, and luxury, our team of expert Medical Providers, Aestheticians, Beauty Consultants, and Laser Technicians delivers exceptional client outcomes. We foster a supportive, high-performance environment that promotes career growth and client-first care.

Full-Time/Part-Time - Full-Time

Number of Openings - 1

Pay Rate - $40,000

As a Finance Concierge Specialist, you will be responsible for processing all transactions accurately and efficiently in accordance with established policies and procedures. You will play a fundamental role in achieving our customer satisfaction and revenue growth objectives. This position is customer facing you will work with other staff members in initiating the signing of membership agreements. You will be responsible for the accuracy of members agreements and payment information.

Position Responsibilities:

• Handle credit transactions
• Deal with banks and credit companies
• Perform credit checks speak to banks and credit companies
• Handle sensitive data
• Data entry of customer information
• Manage customer details including all transactions
• Manage money, payment plans and finances
• Able to confidently collate reports and invoices
• Issue receipts and refunds
• Daily, weekly and monthly reports of all transactions
• Maintain tidy and professional workspace
• Pleasantly deal with customers to ensure satisfaction handle questions and complaints
• Explain in detail all terms and conditions
• Collection of monies on accounts that are delinquent or late with payment
• Responsible for following up with clients concerning signature and information needed on their account
• Responsible for ensuring the credit application are entered correctly and signed by the clients
• Responsible for ensuring timely payment on account by clients
• Data entry into the system updating payment information and personal information of the client
• Ensure that deposits are made on a timely basis
• Ensure that the cash drawer and petty cash box is counted daily
• Close out Cash Register nightly
• In addition this position will work closely with Accounting and Collections to ensure that all payments are made on time and documentation is completed.

Position Requirements:

• Spanish Speaking - preferred
• Highly efficient in dealing with banks and credit companies
• Time management skills
• Detail-oriented individual
• Trustworthy and confidentiality
• Computer literate (proficient in Microsoft Office, specifically excel)
• Professional appearance
• Solid communication skills, both written and verbal
• Ability to be resourceful and proactive in dealing with issues that may arise
• Ability to organize, multitask, prioritize and work under pressure
• Passionate, quick thinker, attentive to detail and an effective problem solver
• Flexible work hours (evenings & weekends)
• Proven experience with collections

EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.