Consumer Product Sales Lead Analyst - Program Manager, Vice President (Hybrid)

Consumer Product Sales Lead Analyst - Program Manager, Vice President (Hybrid)

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Citi ThankYou Rewards is an award-winning, enterprise loyalty program with over 15 million members. The program is a cornerstone of Citi Cards strategy and is one of the top execution priorities for the business. The program aims to build a ubiquitous redemption currency by offering achievable and aspirational rewards wherever and whenever customers want them, while delivering a best-in-class and personalized customer experience every step of the way.

Responsibilities: As ThankYou Rewards strives to deliver reward redemption options to an expanded customer base, our Gift Card journey and redemption partners are key pieces of our strategy. Our vision is to develop integrated relationships in priority categories while enabling alternative online solutions to deliver full redemption breadth and flexibility to our members at attractive economics. The Consumer Product Sales Lead Analyst - Program Manager for these redemption options will work directly with our partners (both our third-party partners and redemption platform partners) to advance redemption initiatives to drive engagement and cost savings.

• Support overall strategy including overall relationship management with our partners including numerous major national brands
• Support day to day business interactions and tactical priorities with partners including but not restricted to campaign brainstorming, execution, expanding functionalities, marketing strategy and general operational issue resolution
• Support platform initiatives that drive program growth from start to finish by working with partners and internal Citi teams such as product, tech, legal, and sourcing
• Work with TY management and Citi Legal to analyze contractual obligations and determine contract/governance path forward related to third party redemption support
• Develop decks for senior management updates and quarterly business reviews by supporting all aspects of strategy, performance, financials and capabilities management oversight
• Maintain a database of general performance, operational tracking, and marketing campaigns; provide redemption summaries and recommend themes for future campaigns and/or partnerships
• Work on securing new partnerships to expand the breath of redemption opportunities

Qualifications

• 6-10 years related experience
• Bachelors Degree required
• Strong verbal and written communication skills, including presentation skills.
• Project management experience with the proven ability to support project plans and work with a diverse group of stakeholders to identify and achieve milestones within deadlines.
• Solid organizational skills, with proven ability to successfully support multiple, concurrent priorities in addition to strong judgment and critical thinking skills.
• Self-motivated with a passion for establishing and maintaining a culture of control within the business.
• Relationship management skills with ability to deepen relationships, build partnerships, and influence a group of diverse stakeholders across the businesses and key functional support areas.
• Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of the business.
• Functional knowledge of the Credit Cards industry and trends
• Pragmatic problem-solver, forward thinker with independence of thought.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.