7428 Temporary Staff: PROGRAM ASSISTANT

Program AssistantIn this challenging role, you will be supporting the CC-Call Center department at Greenville Technical College.Under general supervision, the Program Assistant provides administrative and customer service support for Greenville Technical College's Customer Care Team, with a focus on Continuing Education registration support. Activities of the position include:Provide administrative and customer service support for Greenville Technical College's Customer Care Team, with a focus on Continuing Education registration support.Respond to student inquiries through multiple communication methods, including email, phone, TDX ticket, and in-person interactions.Assist with Continuing Education registration intake, payment processing, documentation review, lead tracking, and follow-up.Collect, organize, enter, and maintain accurate data related to Continuing Education enrollment activity.Use Microsoft Office, Excel, and Modern Campus/SIS systems to support administrative functions, data tracking, communication, and reporting needs.Coordinates supply replenishment and printing needs for CE Conversation Room.Exercise sound judgment, poise, tact, diplomacy, and professionalism when interacting with students, staff, and external partners.Apply analytical and problem-solving skills to address routine administrative concerns and identify issues that require escalation to the Lead CE Registration Administrative Coordinator I.This position is a part-time temporary staff role in the Customer Care Team not to exceed 25 hours/week.Greenville Technical College is one of the largest institutions of higher learning in South Carolina and we invite you to consider becoming a part of our team!Minimum qualifications: A high school diploma and relevant program experience. A bachelor's degree may be substituted for the required program experience.Preferred qualifications: Bachelor's degree in a related field plus one (1) year relevant program experience; or associate's degree in a related field plus three (3) years relevant program experience; or HS diploma plus five (5) years relevant program experience. Must have strong administrative experience and be able to demonstrate skill with Microsoft Office, Excel, and database (SIS/CRM) in a higher ed or business setting. A comprehensive knowledge of data collection and the ability to communicate effectively via multiple communication methods (email, phone, person to person). Possess a high degree of interpersonal skills with demonstrated poise, tact, and diplomacy. Has demonstrable ability to utilize analytical and problem solving skills when addressing solutions of administrative concern.Greenville Technical College is an Equal Opportunity/Affirmative Action Employer Minorities/Females/Disabled/Veterans are encouraged to apply (EOE/AA/M/F/D/V)It is the policy of Greenville Technical College, in accordance with applicable laws, to recruit, hire, train, and promote people throughout all college levels, without regard to race, color, religion, sex, age, disability, sexual orientation, or national origin, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity.*Greenville Technical College is a tobacco-free institution*