Equipment Finance Collections Specialist I

: Overview This position provides administrative and collection activities to the Equipment Finance Division. Performs a full range of collection activities on delinquent accounts including addressing concerns, negotiating for resolution, while providing a customer centric approach to mitigate delinquency and losses. Responsibilities

• Outbound/Inbound Calls - Performs a full range of collection activities by corresponding with customer to resolve delinquency, process payments accurately, maintains records of collection efforts and completes proper follow up actions. Performs a variety of administrative and operational tasks that facilitate the daily workflow within low to medium complexity levels. Interfaces with Sales, Operations and Finance departments to resolve billing and collection issues.
• Operations and Administration - Performs duties as assigned to ensure operational efficiency. Complies with all regulations, bank policies, procedures, and delegated authorities to manage risk related to credit, operational, reputational, regulatory, and legal aspects of personal interactions, customer transactions, and financial exposures. Completes required training by established deadlines.

Qualifications High School Diploma or GED and 1 years of experience in Collections, Customer Service, or Financial services Required OR Bachelors Degree Preferred and 1 year of experience in collections, customer service or financial operations Preferred Area of Experience: Collections/Call Center Servicing