Customer Marketing Project Manager- US, PST/EST

Customer Marketing Project Manager- US, PST/EST

Department: Customer Marketing

Employment Type: Contract / Temp

Location: AMER - Flexible Locations


Description

CLIENT Google


JOB TITLE Customer Marketing Project Manager

LOCATION US, Remote (PST/EST)

CONTRACT 12-month contract, with extension opportunities

ABOUT ALGOMARKETING

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Algomarketing are experts at delivering programs and resourcing for strategic roles within Marketing teams. We are a global team of Marketing experts, spanning 30 countries across Asia Pacific, the Americas, Africa, and Europe. Highly experienced in enterprise B2B Marketing, and specialized in technology and SaaS.

Our team works collaboratively, with experience from the world's largest and most ambitious brands, including Google, Stripe, Workday, Worldpay, Accenture, ACI Worldwide, GSK, and Allianz.

We empower Marketers through Algorithmic Marketing, a data-driven approach that delivers deeper insights, faster execution, and streamlined operations.

Visit our website to read more about us.


ABOUT THE ROLE

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Our goal: The Chrome Marketing, Commercial and Education team is dedicated to delivering the AI-driven future of how people teach, learn, and work. Our mission is to increase awareness, consideration, and preference for ChromeOS, Chromebooks, Google Workspace for Education (GWfE), and Google AI. We accelerate demand and revenue for Google Enterprise Platforms and Google for Education while expanding essential programs to priority international markets, ensuring our tools empower institutions globally.

As a Customer Marketing Project Manager, you will be responsible for the end-to-end management of critical communication channels for Google for Education and Google Enterprise Platforms customers. This role focuses on managing high-reach email newsletters, scaling existing lifecycle campaigns to international regions, and overseeing campaign operations. You will act as a bridge between central strategy and regional execution, ensuring that our marketing programs deliver consistent value and drive engagement across the post-adoption customer journey.

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1. Newsletter Management: Serve as the primary delegate for K12 and Higher Education Google for Education and Chrome Enterprise Newsletters.
   1. Send monthly content submission requests and work cross-functionally with central, regional, and cross-Google stakeholders to ensure content is submitted on time
   2. Proofread and edit submissions to align with Google's voice.
   3. Write monthly editorial introductions and coordinate across Marketing and Brand for necessary approvals.
   4. Coordinate with marketing operations for on-time deployment.
   5. Identify opportunities to improve newsletter engagement and execute content and layout experiments to optimize performance while staying up-to-speed on competitive best practices.
2. Campaign Operations: Manage established customer lifecycle programs, including ensuring content in Onboarding, Feature Adoption, and Renewal email programs reflect the latest product updates, events, and launches.
3. International Expansion: Own customer program expansion into priority international markets, partnering with regional stakeholders to develop expansion plans and lead all aspects of execution, including localization, validation, and deployment.
4. Performance Tracking: Maintain accurate campaign performance reporting hygiene; monitor engagement and health metrics (delivery, open rates, CTRs) and proactively escalate technical or performance issues.
5. Stakeholder Management: Provide quarterly updates to global and regional stakeholders, sharing insights from program metrics and their implications for Go-to-Market (GTM) teams, including email best practices and best-performing content types.

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• Bachelor's degree or equivalent practical experience.
• Experience in marketing project management, customer marketing, or campaign operations.
• Experience managing email marketing programs, newsletters, or lifecycle marketing journeys.
• Experience working with cross-functional teams (e.g., Marketing Ops, Central vs. Regional teams) to deliver projects on a global scale.
• Ability to manage multiple complex projects simultaneously.

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• Experience with Google for Education products or the K12/Higher Education market.
• Proven track record in managing localization (l10n) workflows and scaling programs to international markets.
• Analytical skills with experience monitoring program health metrics and performing data-backed optimizations.
• Editorial and copywriting skills with the ability to maintain a consistent brand voice across various content types.

Key Responsibilities

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1. Newsletter Management: Serve as the primary delegate for K12 and Higher Education Google for Education and Chrome Enterprise Newsletters.
   1. Send monthly content submission requests and work cross-functionally with central, regional, and cross-Google stakeholders to ensure content is submitted on time
   2. Proofread and edit submissions to align with Google's voice.
   3. Write monthly editorial introductions and coordinate across Marketing and Brand for necessary approvals.
   4. Coordinate with marketing operations for on-time deployment.
   5. Identify opportunities to improve newsletter engagement and execute content and layout experiments to optimize performance while staying up-to-speed on competitive best practices.
2. Campaign Operations: Manage established customer lifecycle programs, including ensuring content in Onboarding, Feature Adoption, and Renewal email programs reflect the latest product updates, events, and launches.
3. International Expansion: Own customer program expansion into priority international markets, partnering with regional stakeholders to develop expansion plans and lead all aspects of execution, including localization, validation, and deployment.
4. Performance Tracking: Maintain accurate campaign performance reporting hygiene; monitor engagement and health metrics (delivery, open rates, CTRs) and proactively escalate technical or performance issues.
5. Stakeholder Management: Provide quarterly updates to global and regional stakeholders, sharing insights from program metrics and their implications for Go-to-Market (GTM) teams, including email best practices and best-performing content types.