Office Manager
Fischer Services
Job Description
Job Description
Job Title : Business Support Manager
Location : On-Site, Mountlake Terrace, WA
FLSA: Exempt/Salaried
Reports To : General Manager
About Fischer Plumbing:
Since 1977, Fischer has built a reputation for delivering exceptional plumbing, restoration, electrical, and HVAC services throughout Snohomish and King County. Built on a foundation of integrity, accountability, communication, respect, competence, and safety, Fischer continues to grow by investing in exceptional people, operational excellence, and an unmatched customer experience.
Position Summary:
The Business Support Manager (BSM) is responsible for leading day-to-day business support operations across customer service, dispatch, administrative support, billing coordination, purchasing, warehouse, fleet, logistics, and field support functions.
This role serves as the operational bridge between office and field teams, ensuring exceptional customer experiences, efficient scheduling and technician utilization, strong financial accountability, and alignment across customer service, dispatch, warehouse, fleet, logistics, service, sales, installation, and leadership teams.
The ideal candidate is a hands-on leader who builds high-performing teams, drives operational consistency, improves processes, leverages technology, and creates scalable systems that support continued growth.
Responsibilities:
- Leadership & Team Development
- Lead, coach, mentor, and develop Customer Service, Dispatch, Administrative Support, Warehouse, Fleet, and Logistics team members while establishing a culture of accountability, collaboration, and operational excellence.
- Establish clear performance expectations, KPIs, accountability measures, and professional development plans.
- Conduct performance reviews, coaching conversations, and ongoing employee development.
- Foster a culture of ownership, accountability, collaboration, and continuous improvement.
- Remove roadblocks and provide daily support to ensure team success.
- Operational Excellence
- Oversee daily business support operations including customer service, dispatch, scheduling, purchasing, billing coordination, warehouse, fleet, logistics, and administrative workflows.
- Ensure efficient order fulfillment from initial customer contact through job completion and closeout.
- Monitor workflows, identify inefficiencies, and implement scalable process improvements.
- Develop, document, and maintain standard operating procedures.
- Partner with leadership to align operational priorities with company growth objectives.
- Customer Operations
- Ensure an exceptional customer experience across all customer touchpoints.
- Monitor inbound customer activity, scheduling responsiveness, and service follow-through.
- Resolve escalated customer concerns in a professional and timely manner.
- Monitor customer feedback and implement corrective actions as needed.
- Establish service standards that exceed customer expectations.
- Field Operations Support
- Partner with Service, Sales, Installation, Warehouse, and Fleet teams to optimize scheduling, routing, technician utilization, and job execution.
- Ensure seamless communication between office and field personnel.
- Support technicians with scheduling adjustments, parts coordination, and operational issue resolution.
- Remove operational bottlenecks that impact customer delivery, technician productivity, or job profitability.
- Warehouse, Fleet, & Logistics Oversight
- Provide leadership and oversight for warehouse, fleet, inventory, and logistics operations.
- Ensure technicians have timely access to vehicles, tools, materials, equipment, and job-critical inventory.
- Partner with field leadership to support technician readiness, job efficiency, and material availability.
- Oversee vehicle utilization, preventative maintenance scheduling, fuel accountability, registration, licensing, and fleet compliance.
- Monitor warehouse organization, inventory accuracy, purchasing controls, equipment tracking, and material replenishment.
- Develop and maintain standard operating procedures for warehouse, fleet, and logistics functions.
- Identify operational inefficiencies and implement scalable improvements that reduce downtime and improve field productivity.
- Financial & Administrative Oversight
- Partner with Accounting to support billing accuracy, collections performance, purchasing controls, and financial accountability.
- Partner with Payroll to ensure accurate timekeeping, commission reporting, and payroll support.
- Monitor operational metrics including revenue, margins, efficiency, receivables, labor utilization, and resource allocation.
- Support job costing accuracy and timely job closeout.
- Prepare and present operational reports, KPIs, and business insights to leadership.
- Systems & Reporting
- Drive adoption, optimization, and accountability within ServiceTitan and related business systems.
- Audit data integrity, reporting accuracy, and KPI consistency across departments.
- Identify gaps in system utilization and implement improvements.
- Leverage operational data to drive efficiency, productivity, and informed decision-making.
Desired Skills, Experience, & Qualifications
- Bachelor’s degree in Business Management, Operations, or related field preferred; equivalent experience considered.
- 5+ years of progressive leadership experience in operations, office management, customer operations, or service-based industries.
- Prior experience in plumbing, HVAC, electrical, restoration, or home services strongly preferred.
- Prior leadership experience overseeing warehouse, fleet, logistics, inventory, or field support operations strongly preferred.
- Demonstrated success leading cross-functional teams in a fast-paced, high-growth environment.
- Strong financial acumen with understanding of revenue, profitability, job costing, operational metrics, and resource utilization.
- Strong leadership, coaching, conflict resolution, and decision-making skills.
- Excellent written, verbal, and interpersonal communication skills.
- Advanced proficiency in Microsoft Office including Excel, Outlook, Teams, and PowerPoint.
- Proficiency with ServiceTitan or similar field service software preferred.
- Bilingual (English/Spanish) preferred.
- Valid driver’s license required.
- Ability to work occasional evenings, weekends, and visit job sites as business needs require.
We Provide:
- Competitive salary
- Leadership development and ongoing training
- Comprehensive health insurance options
- 401k plan with company match
- Paid time off
- A high-performance, team-oriented culture
- The opportunity to make a direct impact on a growing organization
Vacancy posted 18 days ago
Similar jobs that could be interesting for youBased on the Office Manager in Mountlake Terrace, WA vacancy
$76k
...Skanska is searching for a dynamic Office Manager. This is a great opportunity to start a career with a company that builds things that matter and values its team. We are proud to share our culture of diversity and inclusion. Our work makes a clear contribution to...SuggestedSecond jobWork at officeLocal areaSkanska
Bothell, WA3 days ago$76k
...Office Manager Skanska is searching for a dynamic Office Manager. This is a great opportunity to start a career with a company that builds things that matter and values its team. We are proud to share our culture of diversity and inclusion. Our work makes a clear...SuggestedFull timeWork at officeLocal areaImmediate startSkanska constructions
Bothell, WA3 days ago$17.13 - $22 per hour
...Job Description The Office Manager in a Helzberg Diamonds retail store manages the daily operations of the office by providing guidance and leadership necessary to assist the store in achieving sales and profit goals. Key responsibilities include: Procedural...SuggestedHourly payTemporary workWork at officeFlexible hoursAfternoon shiftHelzberg
Lynnwood, WA3 days ago$32 - $40 per hour
...Dental Office Manager (Full-Time) Location: Edmonds, Washington Pay: $32-$40 per hour (based on experiences) Job description We are looking for a Dental Office Manager to organize and coordinate administration duties and Practice procedures. Your role is...SuggestedHourly payFull timeWork at officebtyDENTAL WA Group
Edmonds, WA22 hours ago$76k
Skanska is searching for a dynamic Project Manager. This is a great opportunity to start a career with a company that builds things that matter and values its team. We are proud to share our culture of diversity and inclusion. Our work makes a clear contribution to society...SuggestedFor subcontractorWork at officeLocal area$17.13 - $22 per hour
...extended warranty goals by working on the sales floor Assist Store Manager in recruiting, interviewing and hiring top talent... ...High school diploma or equivalent One to three years of retail office experience Previous supervisory experience Ability to sell in...Hourly payTemporary workWork at officeFlexible hoursAfternoon shift$76k - $95k
Job Overview Skanska is searching for a dynamic Office Manager. This is a great opportunity to start a career with a company that builds things that matter and values its team. We are proud to share our culture of diversity and inclusion. Our work makes a clear contribution...Full timeWork at officeLocal area- ...Administrative Assistant This position manages the operation of a school office, manages a school budget, and serves as secretary to the principal. The position provides various support services for students, parents, staff, and the public; promotes positive public...Work experience placementWork at officeFlexible hours
- A local school district in Bothell is seeking an Office Manager for the Leave Replacement Pool. The role involves managing school office operations, overseeing the school budget, and serving as secretary to the principal. Ideal candidates will have at least three years...Work at officeLocal area
$30k - $85k
...Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Office Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based...For contractorsWork at officeState Farm
Kenmore, WA3 days ago$20 - $33 per hour
...luggage. Respond to and direct incoming calls and emails professionally. Maintain visitor management systems and issue badges in compliance with security protocols. Office Operations & Facilities Conduct daily walkthroughs to ensure the space is clean,...Hourly payPermanent employmentTemporary workFor contractorsWork at officeRelocationFlexible hoursCI Financial Careers
Seattle, WA4 days ago$1,000 per month
...Job Description: Solette Seattle is looking for a detail-driven, highly organized Office Manager to be the backbone of our restaurant operations. If you thrive in fast-paced hospitality settings and love keeping teams, systems, and logistics running smoothly behind...Hourly payWork at officeOnni Group
Seattle, WA3 days ago$80.75k - $95k
...Job Title Office Manager Job Description Summary Position Summary: The Office Manager is responsible for managing local office support operations for commercial services within a specified market. This role will ensure that administrative and operational functions...Minimum wageWork at officeLocal areaFlexible hoursCushman & Wakefield
Seattle, WA1 day ago$50k - $65k
...Office Manager Role We are looking for an ambitious and enthusiastic Office Manager to support our rapidly growing company. This individual will be responsible for managing all aspects of the office operations and you will also be instrumental in helping to build our...For contractorsWork experience placementWork at officeHive
Seattle, WA2 days ago$27 - $30 per hour
...Home Care Office Manager Join a team that makes a difference in the lives of our clients and their families. If you are looking for a career that offers professional growth, a positive work environment with team morale and camaraderie, a team that supports each...Hourly payWork at officeLocal areaImmediate startShift workSenior Helpers
Seattle, WA1 day ago- ...continuous improvement in patient care. E - Empathy in Every Interaction: Because every story and every moment matters. Business Office Manager What You Must Have High School graduate: college preferred Two years general office management and human resource...Full timeWork at officeLocal areaFlexible hours
Heart to Heart Hospice
Seattle, WA2 days ago - Helzberg Diamonds in Lynnwood, WA is seeking an Office Manager responsible for managing daily office operations and ensuring the store meets sales and profit goals. The ideal candidate will have retail office experience, supervisory skills, and a strong ability to communicate...Work at office
$17.13 - $22 per hour
Helzberg Diamonds Shops, Inc. is seeking a retail team member in Lynnwood, WA. This role involves ensuring compliance with company policies, achieving sales goals, and assisting in hiring top talent. The ideal candidate will have a high school diploma and retail experience...Hourly payWork at officeFlexible hours- ...including opening and closing procedures, ensuring a high level of customer service, and maintaining an organized and clean environment. Manage inventory, including ordering eyewear and contact lenses, conducting regular stock checks, and liaising with suppliers to negotiate...Work at office
$38.62 - $44.32 per hour
...and our community, one that embraces and models equity and cultural competency. Job Summary : This position manages the operation of a high school central office and serves as secretary to the principal. The position provides various support services for students,...Hourly payWork experience placementZero hours contractWork at officeWork visaFlexible hours$30k - $85k
Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Office Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value‑based conversations...For contractorsWork at office$82k - $92k
...We are looking for an Executive Assistant and Office Manager who is equal parts operational powerhouse, trusted executive partner, and culture champion. In this role, you will support multiple senior executives while owning the day-to-day rhythm of our Seattle office...Full timeWork experience placementH1bWork at officeFlexible hoursSinclair Inc
Seattle, WA1 day ago- ...you do your best work, we'd love to meet you. The Role Own the operating system behind the CEO. As Executive Assistant & Office Manager, you'll provide executive support to the CEO while ensuring Humanly's office runs as a high-functioning, organized, and...Hourly payWork at officeFlexible hours
Humanly
Seattle, WA22 hours ago - As an Office Manager you will be responsible for overseeing the daily operations of our office in Washington. You will ensure that all administrative tasks are completed efficiently and effectively and provide support to our team to help them achieve their goals. This...Work at office
$1,400 per month
Office Manager We are hiring an experienced Office Manager to join our team in Washington on a contract basis. As an Indian national you will be responsible for managing the daily operations of our office and ensuring smooth communication between departments. Responsibilities...Contract workWork at officeVisa sponsorship$55k - $70k
Alexander Hutton is looking for a highly organized Office Manager to support the AH team and manage day-to-day office operations. Responsibilities Manage day-to-day office operations including greeting guests, screening calls, working with outside vendors, keeping supplies...Work at office$30 - $37 per hour
Office Manager page is loaded## Office Managerlocations: Seattletime type: Full timeposted on: Posted Yesterdayjob requisition id: R-101674**Job Description:**Solette Seattle is seeking a proactive, highly organized Office Manager to play a pivotal role in the daily operations...Hourly payWork at office- The premier sightseeing business in Seattle, operating the City Sightseeing brands, is looking to hire an Office Manager to join its growing team. This key role is the backbone of the company that requires strong multitasking skills and a can-do attitude. Responsibilities...Work at office
- ...Office Coordinator Mountlake Terrace, Washington Maxim Healthcare is seeking a detail-oriented Office Coordinator to provide essential... ...for someone who thrives in a fast-paced environment and enjoys managing administrative tasks that keep the business running smoothly....Weekly payWork at officeLocal area
- ...owned, powered by a team of exceptional professionals. About the Role We are seeking a highly capable, resourceful, and proactive Office Manager to support the day-to-day operations of our growing Seattle-based public relations agency. This full-time, hybrid role is ideal...Full timeWork at officeLocal area2 days per week
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Office Manager. Be the first to apply!
