IT Support Specialist (Nashville)

Part-time

Infotree Global Solutions

Nashville, TN

Role: IT Support Specialist

Location: Nashville, TN

Duration: 6 Months

Responsibilities

Assist with AV setup for internal meetings and events
Support and assist employees using AV systems, both onsite and remote, including Google Meet, Zoom and Teams, chrome device management, projectors, audio and video conferencing
Image and deploy laptops and desktops using standard MDM deployment tools (JAMF, Ninja1, and AirWatch)
Deploy and support software to end-users
Respond to support requests at the IT Helpdesk both in person and via our ticketing system
Managing inventory for hardware and software
Know and work with your points of escalation to improve the End User experience
Improving and updating our internal and user facing Kbase

Requirements

2-3+ years of experience in IT support roles
Basic to intermediate networking skills, including an understanding of servers, switches, WiFi, etc
AV support experience
Experience with administration of Apple computer products using enterprise management tools
Knowledge and hands-on experience managing Windows laptops and desktops
Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence

Apply

Vacancy posted 7 hours ago

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