Technician Engineer (Cloud Desktops & M365)

Modern Workplace Engineer (Microsoft 365 + Azure + Windows + VDI + Security + Automation) Utica, MI (office-first with flexibility / hybrid options) | Microsoft 365 • Azure • Windows • VMware/VDI • Security • Automation Help businesses run better—starting with the user experience At SMART I.T. Services , we support organizations with cloud-first IT, cybersecurity, and proactive managed services. We’re hiring a Modern Workplace Engineer who’s strong in Microsoft desktops + cloud productivity and comfortable working in environments that may include virtual desktops (VDI) —someone who can improve, standardize, and elevate the end-user computing experience across diverse client environments. This is a great fit if you like being hands-on, enjoy talking to people, and love taking a messy “it works… kinda” environment and turning it into something clean, secure, and scalable. What you’ll do Support and improve Windows desktop environments (performance, stability, user experience, standards). Deploy, configure, and optimize Microsoft 365 (identity, apps, collaboration, security baselines). Work across cloud/hybrid environments —Azure and Microsoft services, plus on-prem where needed. Support and enhance virtual desktop platforms and related tooling (VDI—VMware-style environments). Handle escalations with excellent communication: diagnose, explain, resolve, and document clearly. Strengthen environments with practical security: MFA, endpoint hardening, patching, backup awareness, least privilege . Build repeatable processes and automations (workflow mindset, runbooks, integrations—tools like n8n/Zapier-style orchestration where it fits). Help teams adopt modern productivity tooling safely and usefully (including Copilot and AI-assisted workflows where appropriate). Technologies you’ll touch (depending on client) Windows 10/11, desktop troubleshooting, imaging/provisioning, endpoint management concepts Microsoft 365 / Azure, Windows Server, Active Directory/Identity Virtual desktop environments (VDI / VMware-type platforms) Networking basics (VPN, DNS, DHCP, Wi-Fi) + firewall/VLAN concepts (Cisco/Meraki exposure is a plus) MSP tooling (ticketing/RMM such as ConnectWise/Kaseya-style operations) Nice-to-have (not required, big plus) If you bring any of these, we’ll be excited— but they’re not required : OpenClaw (AI agent framework) experience—building or operating agentic workflows safely and reliably Docker (containers) familiarity Kubernetes fundamentals (what it does: orchestrates containerized apps—deployments, scaling, updates, and keeping services running) Linux , especially Ubuntu (basic admin, troubleshooting, services, scripting) Experience experimenting with local/private LLMs and lightweight self-hosting (privacy‑aware AI, local inference, internal tooling) You might be our person if… You’ve supported a lot of users—and you can balance empathy with efficiency. You’re comfortable in both cloud and desktop worlds (and you don’t get intimidated by hybrid complexity). You know what “good” looks like for modern endpoints and can improve environments without overcomplicating them. You’re the tinkerer type: home lab, cloud sandbox, testing policies, trying automations, helping friends/family with tech. Experience level We’re open to multiple levels, but this role is best for someone with strong hands‑on Microsoft desktop + cloud experience and comfort working in end‑user, enterprise‑ish environments. Benefits 401(k) retirement program Health insurance Paid time off Your birthday off Hybrid/Flex Role — Local Residency Required This position offers some flexible and hybrid scheduling; however, candidates must reside within 150 miles of Detroit, MI to support on‑site client needs, occasional in‑person meetings, and time‑sensitive dispatches. 3 quick questions (so I can sharpen this even more) Do you want to name specific VDI platforms (e.g., VMware Horizon , Azure Virtual Desktop , Windows 365 ) or keep it generic as “VDI”? Should I add a short “success in 90 days” section (what winning looks like early on), or keep it lean? Any certifications you want to optionally list as nice‑to‑have (e.g., MD-102 , MS-102 , AZ-104 , Security+), or avoid certs entirely? #J-18808-Ljbffr SMART Services