Hospice Client Support Executive

Job Description

Job Description

Optimal Care is where your dedication meets a rewarding career.

As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care.

We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.

What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work.

Exceptional Benefits:

• Minimum of 3 Weeks Paid Time Off (PTO)
• Company Vehicle Program for field roles
• Medical, Dental, and Vision Insurance
• HSA and FSA options including Dependent Care
• Company paid Short Term Disability
• Company paid Life Insurance
• 401(k) with Employer Match
• Mileage Reimbursement
• Pet Insurance
• ID and Fraud Protection
• And more...

What We Can Offer

• A competitive base salary with no cap on incentives – unlimited earning potential
• Orientation bonus program ensures high levels of compensation
• No wait to earn commissions/incentives – top performers make 6 digits in total compensation
• Career ladder growth opportunities – we're expanding!
• The ability to keep your current relationships and continue to build on them
• A stand-alone hospice with a care continuum (home health and physician services)
• In-house research and development team to help build the innovative/specialty programs that we offer our clients
• Data driven territories that set you up for success
• Strong training and orientation program – including an orientation manual
• Senior leadership team all have 25+ years post-acute management experience
• In-house recruiting team to ensure professional clinical team expertise
• Proactive hiring model to ensure growth capacity

Key Responsibilities

Client Support Executives obtain referrals for services as well as promote, educate, and market all company services. Serving as a liaison between Optimal Care and referral sources you will coordinate care for referred patients from home health, non-medical home care, hospitals, and other medical community partners. This position aligns closely with industry-standard roles including titles such as Hospice Sales Specialist, Hospice Care Liaison, Hospice Business Development Coordinator, or Account Executive, Hospice Services. Candidates with experience in these positions will find their skills and expertise transferable to this role as they engage in building relationships, driving Hospice referrals and promoting Optimal Care's services.

In this role you will be responsible for:

• Drive Sales by building relationships with healthcare providers and community partners to increase Hospice referrals.
• Utilize your strong network within the healthcare community to generate leads and close sales.
• Daily interaction with patients, medical professionals, other referral sources, and the community to assure continuity of care and to coordinate appropriate communication and documentation.
• Providing education to senior living communities, health systems, and referral sources
• Growing service lines and receiving referrals from our healthcare community partners
• Distributing and ensuring all referral sources have proper forms and materials for company service lines
• Provide feedback, document activity to execute strategic plan to provide ongoing value-add to accounts

Required Qualifications

• Hospice or Post Acute sales experience
• Will also consider discharge planners working in these spaces
• High School Diploma or GED equivalent
• Valid Driver's License
• Reliable transportation and valid automobile insurance coverage
• Proven interpersonal, coordination, and leadership skills with ability to communicate effectively
• Practical and theoretical knowledge of Hospice and palliative care

Desired Qualifications

• Associate degree or Bachelor's degree preferred
• Demonstrates active involvement in professional organizations and community activities

Location

• Home Office: 801 Rosehill Road, Jackson, MI 49202
• Main Service Area: Lansing and surrounding

Hours

• 8:00 am – 5:00 pm, Monday through Friday

Pay Range

$80,000—$110,000 USD

Background Screening

Optimal Care conducts a background screening upon acceptance of a contingent job offer. Background screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.

Reasonable Accommodations

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Employer

Optimal Care is an equal-opportunity employer.