Field Service Technician - Tower Cranes

The Field Service Technician is responsible for diagnosing, repairing, and maintaining mechanical, hydraulic, electrical, and pneumatic equipment, particularly All-Terrain, Rough-Terrain, Mobile Construction and Crawler Cranes. The technician will perform commissioning activities, including crane setup, orientation, and operator training at both job and customer sites. This role involves comprehensive service tasks such as troubleshooting, preventive maintenance, quality checks, and commissioning to ensure equipment operates efficiently and meets manufacturer standards. Sets the positive example in punctuality and professional demeanor by respectful communication with all levels of staff, keeping work areas clean and orderly, and promoting safety regulations and all other company programs. Extensive travel and a proactive approach to customer support are key to this position.

*This is a nationwide position.

*This position is not eligible for sponsorship. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.

Responsibilities

• Equipment Diagnosis and Repair:
• Diagnose, adjust, and repair crane systems, including mechanical, hydraulic, and pneumatic components.
• Test equipment after repairs or modifications to ensure proper performance in line with manufacturer specifications.
• Dismantle, reassemble, and inspect heavy machinery using hoists, hand tools, and diagnostic equipment.
• Commissioning, Crane Familiarization and Operator Training:
• Conduct crane commissioning, including setup, testing, and quality inspections to verify correctness and operational readiness.
• Provide operator orientation, training, and demonstrations on crane use, safety practices, and maintenance procedures according to manufacturer guidelines.
• Assist customers in understanding crane configurations and operational requirements tailored to their specific applications.
• Maintenance:
• Perform routine maintenance, such as cleaning, lubricating, and replacing worn parts to maximize equipment reliability.
• Inspect, test, and adjust crane components to identify potential issues before they impact operations.
• Maintain records of maintenance activities and recommendations for future service needs.
• Technical Troubleshooting:
• Utilize mechanical and electrical theory to test, diagnose, and repair equipment issues, ensuring cranes operate safely and efficiently.
• Read and interpret technical manuals, blueprints, and diagrams to guide repair and maintenance work.
• Provide expert technical support during commissioning and service calls, adapting solutions to meet customer needs.
• Safety and Compliance:
• Adhere to safety protocols and regulations, promoting a safe work environment during all service and commissioning activities.
• Handle and dispose of hazardous materials in compliance with environmental standards.
• Conduct safety inspections and verify repairs and setups meet factory and regulatory standards.
• Customer Interaction and Support:
• Build positive relationships with customers, offering expert advice, prompt service, and clear communication to ensure satisfaction.
• Act as a liaison between the customer and the company, providing feedback and recommendations for equipment improvements.
• Address customer inquiries and resolve issues during commissioning and regular service visits.
• Administrative Duties:
• Complete service reports, commissioning documentation, and other required paperwork accurately and on time.
• Coordinate with supervisors and team members to share service insights, customer feedback, and suggestions for process improvements.

Competencies

• High school graduate or GED and at least one year of experience with heavy equipment or machinery, or equivalent combination of education and experience.
• Technical Expertise: Expertly applies comprehensive knowledge of crane systems, including mechanical, hydraulic, pneumatic, and electrical components, to ensure reliable equipment performance.
• Problem-Solving: Diagnoses and resolves equipment issues swiftly, using analytical skills and practical solutions that are tailored to both customer needs and equipment specifications.
• Multi-tasking: Manages multiple tasks efficiently, balancing service, maintenance, and commissioning responsibilities in a fast-paced, dynamic work environment.
• Demonstrates attention to customer needs, follows scope of work provided by coordinators, and seeks feedback to ensure quality service. Proactively meets customer needs through responsive service, commissioning support, and professional interaction.
• Effectively communicates with customers, TAs, TMs, coordinators, and other internal stakeholders; follows up on issues promptly. Effectively conveys technical information and maintains open communication with customers and team members. Organizes and expresses ideas and information clearly. Shares knowledge. Uses appropriate and efficient methods of conveying the information.
• Works collaboratively with colleagues, coordinators, TAs and TMs to achieve service and commissioning objectives, supporting group efforts and contributing to a positive team environment. Accepts instructions and assignments. Helps develop peers and co-workers.
• Travel domestically and internationally up to 100% of the time.
• Ability to obtain and maintain a valid driver license.
• Ability to work overtime as well as on weekends or on call duty.

Our Offer

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.

Referral Bonus: Tier IV

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Jose Matrille.

Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
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