Customer Service Rep

What We Do Are you a people-focused problem solver who enjoys helping others and keeping things moving? We’re looking for an in-office Customer Service Representative to join our Chico, CA team and provide responsive, professional support to customers, business partners, and internal teams. In this role, you’ll be a key point of contact for inquiries from the general public, real estate agents, brokers, agencies, and other business partners. Depending on the business area, you may assist with escrow-related questions, insurance policy or claims inquiries, technical support needs, or other service requests. You’ll communicate with customers through phone, email, and web-based applications to answer questions, resolve issues, provide updates, and ensure each interaction is handled with accuracy, care, and professionalism. You’ll also use computerized systems to track requests, gather information, troubleshoot concerns, and document activity. What You’ll Do Respond to customer inquiries and service requests in a timely, professional manner Support customers by phone, email, and web-based applications Research, troubleshoot, and resolve questions or concerns Provide status updates and accurate information using internal systems Document interactions and maintain clear, organized records Partner with internal teams to help resolve customer needs Deliver a positive customer experience with every interaction What We’re Looking For Strong communication and customer service skills A helpful, professional, and solutions-oriented mindset Comfort using computerized systems and web-based tools Ability to manage multiple requests while maintaining attention to detail Strong follow-through and organizational skills Experience in a call center, office, escrow, insurance, real estate, or service-related environment is a plus Pay Range: $17.68 - $23.56 Hourly Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. What We Offer Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. #J-18808-Ljbffr