Commercial Client Services Representative

About the Role Work closely with relationship managers and business partners to keep them apprised and provide primary client relationship, direction and customer service support for corporate and commercial deposit clients. Provide high level of client service for all products and services, to include fielding client requests, via phone, email and other communication channels; subject matter expert for Deposit and Treasury Management products. Act as Commercial Banking’s primary customer contact for all clients; receive guidance from Sr. CCS Representative on complex issues. Respond to various banking questions and provide guidance with account implementation, funds transfer/stop payment requests and transaction posting problems and error resolution. Communicate with Relationship Managers, providing updates of client matters, making recommendations and ensuring that issues needing immediate attention are resolved in a timely manner. Answer incoming calls from Treasury Management customers and internal staff delivering exceptional service that exceeds the caller’s expectations. Handle calls professionally, demonstrating ownership, aiming for one call resolution and meeting established service standards. Respond to a wide range of deposit and Treasury Management client questions and resolve issues timely and effectively; escalates more complex issues to Sr. CCS Representative when needed. Demonstrate compliance with all bank regulations for assigned job function and apply to designated responsibilities – knowledge may be gained through coursework and on‑the‑job training. Keep up to date on regulation changes. Follow all Bank policies and procedures, compliance regulations, and complete all required annual or job‑specific training. Maintain a working knowledge of Bank’s written policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other applicable regulations. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learn, demonstrate, and foster the Columbia corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embrace our vision to become “Business Bank of Choice.” Perform other duties as assigned. About You H.S. Diploma/GED (preferred) Bachelor’s Degree in Business, Finance or related field (preferred) 2-4 years banking experience, treasury management product experience, new accounts, lending loan processing or documentation and customer service (Required) Demonstrated knowledge of bank payment systems, account operations, banking services and exposure to complex business entities. Proficient knowledge of Commercial banking products and services, operations and procedures, and applicable laws and regulations. Excellent written and verbal communication skills. Ability to effectively communicate with professionals at all levels. Knowledge of general business acumen and practices related to analysis, accounting and financial procedures including market and interest rate impact. Strong customer service, interpersonal and organization skills, ability to multi‑task, handle complex issues and use good judgement in decision making. Strong technical skills, including Windows Office Suite, spreadsheets and industry‑specific software. Travel Requirements Occasional The pay range for this role is $20.00 - $28.00. The pay rate for the selected candidate is dependent upon a variety of non‑discriminatory factors including, but not limited to, job‑related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance‑based incentive compensation, and those details will be provided during the recruitment process. Primary Location 111 West 7th Avenue 3rd Floor Eugene OR 97401 Our Benefits We are proud to offer a competitive total rewards package including base wages and comprehensive benefits. We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly. Our Commitment to Diversity Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: View email address on click.appcast.io. #J-18808-Ljbffr