School Office Assistant

Job Description

Job Description

About the Team

Mountain Community Online School is a tuition-free, public online charter school serving North Carolina students in grades 4–8.

The Office Assistant supports all school operations team members: Testing Manager, Office Administrator, Attendance and Truancy Coordinator. The Office Assistant collaborates with all members of the leadership team to design and implement process and procedures across all aspect of daily school operations for a state-wide online school, in compliance with all sponsor and board of education regulations and state laws.

*This is a full-time in office position located in Hendersonville, NC*

• Through supervision of the local operations team members, the Office Assistant will assist in the oversight of the following school functions: student records, local and state testing, attendance and truancy tracking and follow-up, office and facilities management
• Assists in acting as a resource for internal (staff) and external (students and families) stakeholders by providing resolution and management of escalated needs across a variety of topics (school procedures, technology systems, materials, etc.)
• Works collaboratively with others to develop, document, and electronically archive operational procedures and workflows to support implementation of school policies
• Assists in the management of all student information per state and federal law
• Coordinates communication with stakeholders: school email and calls
• Prints cumulative file records
• Maintains and Organizes physical files for withdrawn and active students
• Manages immunization records
• Supports process for withdraws and requests for records
• Processes all incoming and outgoing mail
• Answer phones and assist in all aspects of maintaining a professional office, including but not limited to fielding and directing incoming calls, filing, copying, faxing, etc.
• May assist with school events, including in-person testing
• Actively participate in school staff meetings, committee meetings and professional development events
• May travel up 10% of the time
• Other duties as assigned

About You

• Bachelor's Degree preferred
• Previous outstanding school-related customer service experience preferred
• Minimum of one year data entry, records management, or equivalent experience required
• Minimum of one year of school admissions or retention experience preferred
• Excellent oral and written communication skills
• Proficiency in computer applications, including Google Docs, MS Office Suite, e-mail, and internet applications
• Ability to work well under pressure as well as effectively prioritize and execute tasks to meet deadlines consistently
• Understanding of and ability to manage confidential information
• Ability to travel and possess own reliable transportation
• Ability to work flexible hours that may include some evenings and weekends
• Ability to work with a distributed workforce and clientele
• Ability to pass state and federal background checks

"We believe that every child should be able to be anything they want in life, regardless of their birthplace and circumstances." – Ron Packard, CEO & Founder

ACCEL Schools is a network of 100+ high-performing, public charter schools serving PK-12 students. We proudly advocate for school choice and work to address educational inequities throughout the United States. Our schools are inclusive and widely differ to reflect the unique values of the many urban, suburban, and rural communities we serve. Our brick-and-mortar, virtual, and hybrid schools specialize in closing educational gaps and offer innovative models such as career-technical education, sports training, bilingual programming, and more. We have been recognized and praised by legislators, authorizers, and researchers for providing exceptional education options to students in historically under-resourced communities.

We offer the following benefits:

Life benefits – time & peace of mind

• Paid time off
• Retirement contributions
• Optional Basic Life and AD&D insurance
• Voluntary life insurance (employee, spouse, child)
• Discounted childcare at Early Learning Academies locations

Health benefits – stay well & thrive

• Medical, dental, and vision insurance
• Employee Assistance Program
• Voluntary short-term disability insurance
• Voluntary long-term disability insurance

Career benefits – keep growing

• Career advancement opportunities throughout Pansophic Learning and our strong network of 4,000+ instructors and education professionals

EQUAL EMPLOYMENT OPPORTUNITY

It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

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