Medical Assistant

Medical Assistant Opportunity at Mercy Medical Center

Join Our Team at Mercy Medical Center – Now Hiring a Medical Assistant for our Medical Oncology and Hematology practice.

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

$1500 sign on bonus available for select positions. Effective through December 31, 2026.

Responsibilities

• Accurately obtains vital signs – height, weight, temperature.
• Accurately schedules appointments via phone for patients according to the practice requirements and confirms appointments by calling patients in advance of appointment date. Provides primary and back up coverage for scheduling as needed and per office guidelines and protocols.
• Acts as the physician-patient liaison. Troubleshoots patient concerns. Provides information to clients, supervisors, and visitors regarding patient status, waiting room and treatment room delays, visitation status, and general information as needed. Communicate non-complex medical information and normal lab results to patients in an understandable manner.
• Answers and takes messages off of the prescription line and the test results line. Gives prescription messages to provider for approval and then calls medications to the pharmacy. Updates pharmacy information in computer and submits prescription requests to the physician. Phones prescription refills into pharmacy when instructed by the physician.
• Assists with/maintains medication sample logs to meet pharmacy protocols. Ensure all documentation is completed in every aspect. Serves as a liaison for pharmaceutical representatives, organize drug samples and dispose of expired samples on a monthly basis. Monitors medications used in patient rooms for open date and expiration.
• Chaperones providers as requested with examinations.
• Cleans all patient rooms and equipment effectively after visits.
• Accurately prepares patients' electronic health records per practice guidelines.
• Maintains exam room equipment and orders designated supplies as needed.
• Observes and reports the physical findings on the patient to the provider. Effectively communicates with co-workers and provider staff in a professional manner to facilitate patient flow.
• Prepares appropriate documentation for the electronic medical record – to include the patient's medication list, surgical history, medication allergies, past medical history and chief complaint in a timely fashion so physicians' remains on time.
• Provides and assists with telephone coverage, answering multiple telephone lines, direct and assist callers appropriately. Complete phone messages and schedule appointments in the manner prescribed by office policy and procedure.
• Registers patients as per protocol.
• Transports patients as required.
• Performs phlebotomy tasks and administers injections per protocol and standard procedures.
• Travel off site as needed.
• Maintains specified inventory log each day and reports any discrepancies to the Practice Manager ASAP; Examples include products, refrigerated items and medications.

Requirements

EDUCATION AND WORK EXPERIENCE

• High School Diploma or GED
• A minimum of one year experience is preferred as a Medical Assistant or EMT-Paramedic

• Other Requirements:

• May be required to travel to satellite offices

Min USD $17.83/Hr.

Max USD $26.75/Hr.

Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and "catch up" provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.